We're having a problem and I'm looking for some help. In all our courses in Presenter, we add a small Engage to the player tabs as a how-to for navigation. When we updated to Studio 360, we started having a problem with it. If you open this engage, the audio on the course stops and doesn't come back when you close the tab. The audio doesn't come back if you advance or go back slides, it only comes back when you reload the course. This is happening in both IE and Chrome and happens with Engages that have been created new in 360 so it's not a conversion issue.
Thanks for reaching out. Our team is seeing the same issue, and we've got it reported as a possible bug. As soon as I get an update on this, I'll let you know.
I appreciate you letting us know this is affecting your project, and I'm really sorry for the headaches it's causing!
2 Replies
Hi there Jada,
Thanks for reaching out. Our team is seeing the same issue, and we've got it reported as a possible bug. As soon as I get an update on this, I'll let you know.
I appreciate you letting us know this is affecting your project, and I'm really sorry for the headaches it's causing!
Great news! We just shipped out an update for Studio 360!
Update 24 includes a fix for the bug where the slide audio didn't resume after opening and closing an Engage interaction in a player tab.
The next step is to update Articulate 360! Here are step by step instructions to upgrade to the newest update.
This discussion is closed. You can start a new discussion or contact Articulate Support.