Issue with Video Encoder
Hi everyone. First post here. Am new to Articulate Studio '09 and have been having great fun with it. However, I have run into a slight issue with the Video Encoder program. (Apologies for posting this in the Presenter forum, but poor old Video Encoder doesn't have its own space!)
Everything was working fine with Video Encoder until last night I noticed that any .mp4 video I uploaded into it would just have a black screen. I could hear the sound but the time bar wouldn't scroll on. I tried videos that previously worked fine but the same issue would happen.
It turns out that the Flip Video software that I installed after Articulate also installed the 3ivx Video Decoder program. I removed this and the issue with the black screen disappeared. However, as a result when I *sometimes* uploaded a file into Video Encoder I would get the message "The program can't start because 3ivx.dill is missing from your computer. Try reinstalling the program to fix the problem." But when I would try the same file again it would work fine. It was happening enough times for it to become annoying, however.
So I deinstalled Articulate, restored my system back to just before I originally installed it (was only a few days ago), reinstalled it again. And the same thing ... this message sometimes comes, up sometimes it doesn't.
Anyone have any ideas how to get around this? I have looked at installing .dll from a website but a lot of techie forums completely advise against this.
As I am typing I am taking a stab in the dark and thinking that the issue might be installing Articulate and THEN the Flip software. If I did it the other way around, I might have more luck. It's just very odd that it is only an issue sometimes.
For info, I am running Windows 7 32 bit.
(Sorry for the very long first post!)