Issues with Studio publishing and mobile LMS

Sep 20, 2016

Hi Folks,

This is my first time contributing. I have a mystery to solve: When I publish something in Storyline 2 (SCORM 2004, HTML 5) everything works fine on our LMS via mobile. When I publish using Studio the modules work fine with desktop but not so much with mobile: they play but almost all of the images are lost.

Thoughts? What step of the process do you think things are going wrong? Is this the LMS (Cornerstone for Salesforce) or Articulate?

Rob

15 Replies
Dave Neuweiler

I too am deploying my first Studio '13 mobile content, and during testing, my client reports, "I logged into my portal on my iPad. The portal was fine, everything looked great, but the course would not play at all. When I tried via my iPhone, the course opened, I could see the player and hear the narration, but I could not see anything on the player screen (except the menu on the left)."

While I've confirmed the client is using Mobile Safari and iOS version 9, and it is published for HTML5 without AMP, I have not yet set it up in the SCORM cloud to test there.

But with the similar symptom that Robert reported, I am very much interested in the results of this support case. 

Crystal Horn

Hi Dave; thanks for reaching out with your experience as well.  It sounds like your setup is good, using the HTML5 option without AMP for your mobile.  Also, it sounds like this is a recently built course; regardless I'd like to make sure you're on the latest of update of Studio '13 which includes added support for iOS 9.

Would you also be able to run some testing in SCORM Cloud if you've already updated?  And we'll let you know the update on Robert's case too, in case it has similar implications!

Dave Neuweiler

Hello Crystal, thanks for your reply, and my apologies for not getting back to you sooner. To answer your questions, yes, I have the latest update installed (Version 8:1607:2021), and yes, we have tested in SCORM Cloud. The result there shows that the player is visible, the audio plays, but no screen content is visible (see image).

Any advice is much appreciated!

Dave

As viewed on iPad Version 9.3.5

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