Issues with Windows 8 and IE 10

Hi,

Has anyone had any problems with completion being sent when using IE 10 on Windows 8?

I have a simple presentation that is not sending back a completion in IE10, but will work with Mozilla Firefox.

It will not even send the completion when running the course through the App on http://scormcloud.com.

Thanks in advance,

Darrell

83 Replies
Christine Hendrickson

Hi Darrell. Welcome to E-Learning Heroes!

Yes, we have had reports of tracking issues with Internet Explorer 10. We only recently received a report of this problem, but we have been able to replicate it and we are currently testing with the browser. I do understand that IE 10 is the default installation in Windows 8 and this may cause some issues for your users with the new operating system. For now, you may want to suggest that your users try accessing your courses in either Firefox or Google Chrome, or an earlier version of Internet Explorer. 

Scott Petrovic

I just spent a while working on this trying to figure out what is going on. I am not positive, but I think that IE10 stopped supporting the FSCommand. FSCommand is the function flash uses to set a lot of the SCORM variables ( bookmarking, interactions, passing/complete).

For the simplest fix, I ended up doing this:

1. Open your player.html in your published course package

2. add this line ( about line 37 on my code) :

var IE10 = ((document.all) && (navigator.appVersion.indexOf(

"MSIE 10.") != -1)) ? true : false; 
3. update this line ( about line 370)
if (Opera || isLinux || isMac || IE10)         
    {
        strFlashVars += "false";     
    }
That stops IE from using the FSCommand, and defaults to the its "newer version" ( ExternalInterface). I haven't done extensive testing, but that seemed to fix it with what I did. it only targets IE10, so it shouldn't break anything else. Hope this helps
best,
Scott
Deborah Munitz

I have been looking for updates from Articulate on this issue and found this posting. I will have to try this to see if this is a work around for us (we use AICC method). It is disheartening not to see more updates from Articulate on their progress on this issue. I would imagine that they would have already tested this and would have come up with a patch if this was the fix. I would like to know where we should be looking for regular updates on this very problematic situation. New computers are now shipping with IE 10. 

Peter Anderson

Hi all,

I just wanted to quickly update the thread here, and assure that our engineers are hard at work on improving the tracking capability of our products when using IE 10. As Christine noted in a different thread, "there's just no way we can control what happens when a browser is updated, all we can do is test and try work with the updated browser to fix the problem". 

We'll be sure to update here when a solution is found. We apologize for the inconvenience in the meantime.

Amanda Vowles

Just curious, has a fix been deployed for this yet? It looks like work was being done in early January, but I've not heard anything since. Do we know that the suggested work around presented above works effectively? We are in the middle of our annual mandatory education and this is causing such a huge disruption since the score is not passing back on this operating system.

Many thanks!

Scott Petrovic

Mark Herried said:

I also have seen this using Scorm Engine from scorm.com.   The compatability settings also worked.

Is it indeed confirmed that IE 10 Standard mode has removed support for fscommands? 

Articulate uses the the same code as scorm.com does. I am surprised a fix hasn't been issued yet. I filed a bug report 4 months ago in December letting them know IE10 was having issues with Articulate's SCORM driver. Maybe there are other issues as well with other LMS technologies ( SCORM2004, AICC).
Neil Hellewell

Hi Everyone

We are having problems wth Windown 8 and Articulate as well. Our key issue is thaa our staff are not very computer literate at times so the fix needs to be really simple as they are accessing the published SCORM file from work and home.

People with Windows 8 are finding that when getting to the results screen of quizmaker thet cannot click on the finish or print results buttons.

Am getting some not too nice feedback so am keen to see if there is a solution out here

Cheers

Neil

Mark Herried

Scott Petrovic said:

Mark Herried said:

I also have seen this using Scorm Engine from scorm.com.   The compatability settings also worked.

Is it indeed confirmed that IE 10 Standard mode has removed support for fscommands? 


Articulate uses the the same code as scorm.com does. I am surprised a fix hasn't been issued yet. I filed a bug report 4 months ago in December letting them know IE10 was having issues with Articulate's SCORM driver. Maybe there are other issues as well with other LMS technologies ( SCORM2004, AICC).


IE 10 Standards mode  also has removed conditional comments.  So if your course has FSCommand vbscript or javascript surrounded with the conditional comments, Flash will more than likely not work with FScommand as well. 

Neil Hellewell

Neil Hellewell said:

Hi Everyone

We are having problems wth Windown 8 and Articulate as well. Our key issue is thaa our staff are not very computer literate at times so the fix needs to be really simple as they are accessing the published SCORM file from work and home.

People with Windows 8 are finding that when getting to the results screen of quizmaker thet cannot click on the finish or print results buttons.

Am getting some not too nice feedback so am keen to see if there is a solution out here

Cheers

Neil


Thanks everyone - I have sent out a message and instructions to advise that those people using IE10 use their compatibility function. Hopefully updates of IE10 will negate this in the future

Cheers

Neil

Ke Lo

Thanks Peter, I am glad we are moving toward a solution.  Quick question, when the update is released, will I have to reupload all my courses (60+).  I probably already know the answer, but would like to hear it.  Reuploading all the courses will take days along with having to double check/take each course to ensure it published correctly.  In the past I had no problems, but in recent times even with Windows 7, I have publishing issues more times than not.

Peter Anderson

Hi Keith, 

After the update, you'll be able to fix your previously published output either by re-publishing or by replacing a single file in the output.

That's the extent of the information I have at this time, but will check in here with any news I receive. 

Thanks again for working with us on this. 

Peter Anderson

Hi all,

You may find that your learning management system (LMS) isn’t tracking and reporting on Articulate Studio ’09 content when it’s viewed in Internet Explorer 10. To address this issue, we’ve released Update 9 for Studio ’09.

To publish content that works with Internet Explorer 10:

Download and install Articulate Studio ’09 Update 9. Content you publish with Update 9 will track properly in your LMS.

To update existing LMS content:

Currently, the only way to make sure your existing Studio ’09 will work properly is to:

 

  • Download and install Articulate Studio ’09 Update 9.
  • Republish your existing Studio ’09 content and upload it to your LMS.

However, we’ll soon release the Articulate Updater for Internet Explorer 10, which will scan your existing content and update the necessary files—you won’t need to republish them. When the Articulate Updater for Internet Explorer 10 becomes available, we’ll post the link in this blog post.

To update existing Articulate Online content:

We’ll automatically update all Studio ’09 content in Articulate Online. This is scheduled to occur on March 26, 2013.

If you have any questions or concerns, please let us know.

Susie So

Hi Peter,

We have thousands of SCORM courses in our LMS that needs an update so it works on IE10. What is my best solution on making this update so we don't have to republish our courses? Is there a code that we can run in our LMS so it works for our customers? This is a BIG problem for us right now. Please help!

Thanks,

Susie

Justin Grenier

Good Morning, Susie.

If your LMS allows you to access your content folders via FTP, the Articulate Updater for Internet Explorer 10 should be exactly what the doctor ordered.  ...and even if you don't have direct FTP access, you may be able to ask your LMS Vendor to help make the changes via FTP on your behalf!

Please let us know if you need anything else.  Thanks!