Does anyone know if this is an intermittent problem or if completion is not consistently reported? I'm getting inconsistent results when testing. Sometimes a course completes, sometimes it does not
Great, thank you. If that's the case, have you republished the courses since you've updated, or are these courses that were already uploaded to Moodle?
Also, if you're viewing a course that you viewed prior to the update and you uploaded over the project, you may want to try clearing your browser cache, or recommending that your users do so.
If the problem continues for courses that you've uploaded after the update, can you confirm that this is only happening in Internet Explorer 10?
The only issue is that after we updated for IE10, some of the courses stopped tracking correctly in other versions of IE. It's been a bit of a domino effect, but I think it's due to legacy courses (using other software).
We have recently discovered reporting issues with students using IE10. We publish our courses to an LMS using Articulate Storyline. Is there an update for Storyline? Everything that I can see on this board relates to Studio 09.
Can you tell us a little more about what's happening with your course? You mentioned you're using Internet Explorer 10, but have you tested in other web browsers? Also, which LMS are you using? What information isn't being passed to the LMS?
@Rachel,
I'm afraid this wouldn't be the same issue, no. First, how are you sharing the course with your colleagues? Are you publishing and uploading the content to a web server, LMS, publishing for CD, etc.? Try to make sure they're not viewing the published output locally.
If you view published Storyline content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the following article for details:
We finally had the chance to run the updater on all content. We use AICC and our own LMS. All in all it worked for the bulk of the lessons. We continued to have a problem with a couple of lessons but republished those with the new Studio 9 Presenter and Quizmaker and they seem fine now for IE 10 users. But... Since we did this we have had reports of instability, tracking and hanging issues from our Mac users. Here or there we didn't relate the problems but I have heard of problems from multiple students now and it seems to be a definite trend. I am gathering OS levels and browser information right now but figured I would look to see if anyone else was reporting problems with the latest updates for IE 10 and the Macs.
I'm afraid I don't have access to a Mac to test this. If you still have trouble with this, can you pass the information you get on to our support team, please?
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
Just to confirm, you installed the new update, republished and re-uploaded the project to your LMS, correct?
Are you using Articulate Online, or another LMS?
Any chance you should share an Articulate Package here? I'd be happy to take a look and see if I experience the same thing on my end. Or, if you'd like, you're welcome to send it to us privately.
I'm afraid that's not a lot of information to go off of. Can you share a little more detail, please?
After installing the update, did you republish and upload the presentation(s) to the LMS? Which LMS are you using? If you overwrote the original presentation, are you able to upload using a new file name and test the course? If the new version reports successfully, it might be helpful to clear your browser cache.
Have you tested the presentation outside of the LMS? Have you tested your course in SCORM Cloud using Internet Explorer 10 and did you experience the same result in SCORM Cloud?
If you could provide a little more information about what's happening, hopefully we'll be able to get you up and running. :)
I was informed today that our company is upgrading to IE 10. I read through this thread but unable to determine if the completion tracking issue is also applicable to Storyline modules.
Does anyone know if there are any compatibility, functions, test score recording or other issues with IE 10?
Hi Cheryl! This thread has been a reference point for those with Studio so that they can get the updater. Storyline has not experienced the same issues as you have seen reported here.
I am hoping someone who has used the Articulate Updater for IE10 on their LMS / FTP can provide some feedback on the results.
I have content created using Articulate Studio 9 (pre update) and Storyline on the Oracle/Taleo/Learn.com LMS platform. I plan to do some individual testing, but hoped a community user could share their experience.
Our IT dept currently images new win machines with IE8, but plan to standardize IE10 by the end of the year. We have seen a steady increase in the number of users experiencing completion issues and believe it is caused by users updating to IE10 on their own.
I also have a problem with Studio 9 created courses and IE10, but in my case the course won't even launch from our hosted LMS (ICS Learning, Inquisiq R3).
I have installed the updater and even tried republishing a couple of courses, but when the the course is launched, the launch page just 'hangs' and the course will not start. I have to think this is an IE10 issue as the courses launch without any problem in Firefox and Chrome.
I have a tech support ticket in with ICS Learning but I'm hoping someone on this side of things can offer some assistance.
I'm having the same issue as Andrew above with my Storyline courses. When users launch a course in IE10, the launch page comes up and the spinner just keeps going. We have to switch to Compatibility Mode in IE10 to get it to work.
Andrew -- we have Inquisiq for our LMS as well. Did you find a solution to this problem?
83 Replies
Does anyone know if this is an intermittent problem or if completion is not consistently reported? I'm getting inconsistent results when testing. Sometimes a course completes, sometimes it does not
Welcome to E-Learning Heroes, Phil!
If the courses have been updated, it should consistently report. Are you publishing and uploading your courses to Articulate Online, or an LMS?
Thanks!
Hello there
I'm publishing to Moodle.
-Phil
Hi Phil :D
Great, thank you. If that's the case, have you republished the courses since you've updated, or are these courses that were already uploaded to Moodle?
Also, if you're viewing a course that you viewed prior to the update and you uploaded over the project, you may want to try clearing your browser cache, or recommending that your users do so.
If the problem continues for courses that you've uploaded after the update, can you confirm that this is only happening in Internet Explorer 10?
Thanks!
So, I've republished since the update, but noted inconsistent completion results. I'll continue to test!
Sounds good, Phil :)
If you don't have any luck after doing some additional testing, we'd be happy to take a look.
Thanks!
I didnt get a support ticket number, but was advised someone would be assigned and would get back to me.
So far we are still getting non completion of our courses on users with IE 10 and on Windows 7 OS now.
NM, here is the support case # 00331638
Thanks very much, Emily! Looks like we got it.
I see that Vira is currently working with you on this. I'll keep an eye on the progress and try to follow up with you here.
If the fix is just a matter of swapping out those two .js files, could someone just post those files somwhere so I don't have to install the updater?
The updater is super easy, Karen.
The only issue is that after we updated for IE10, some of the courses stopped tracking correctly in other versions of IE. It's been a bit of a domino effect, but I think it's due to legacy courses (using other software).
Hi there,
We have recently discovered reporting issues with students using IE10. We publish our courses to an LMS using Articulate Storyline. Is there an update for Storyline? Everything that I can see on this board relates to Studio 09.
Thanks in advance,
Alex
HI,
is this problem likely to be what is stopping some people viewing videos on SToryline?
I have produced my first course using videos and i can view them however some of my colegures can't ive convereted to different formats to no avail.
i have googlechrome and IE and i am wondering if that is why i can see the vidoes but others can't/
im also not clever enough to be able to see if my project is opening in googlechrome or IE when i launch it on my computer. :-/
Can anyone shed any light on it? This post is the closedt i have found as being a possible reason all be it tenatively.
@Alex,
Can you tell us a little more about what's happening with your course? You mentioned you're using Internet Explorer 10, but have you tested in other web browsers? Also, which LMS are you using? What information isn't being passed to the LMS?
@Rachel,
I'm afraid this wouldn't be the same issue, no. First, how are you sharing the course with your colleagues? Are you publishing and uploading the content to a web server, LMS, publishing for CD, etc.? Try to make sure they're not viewing the published output locally.
Hello again,
We finally had the chance to run the updater on all content. We use AICC and our own LMS. All in all it worked for the bulk of the lessons. We continued to have a problem with a couple of lessons but republished those with the new Studio 9 Presenter and Quizmaker and they seem fine now for IE 10 users. But... Since we did this we have had reports of instability, tracking and hanging issues from our Mac users. Here or there we didn't relate the problems but I have heard of problems from multiple students now and it seems to be a definite trend. I am gathering OS levels and browser information right now but figured I would look to see if anyone else was reporting problems with the latest updates for IE 10 and the Macs.
Hi Deborah,
I'm afraid I don't have access to a Mac to test this. If you still have trouble with this, can you pass the information you get on to our support team, please?
Articulate Support - Submit a Support Case
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
Thanks!
Hi, guys...first of all, I want to thank you for getting the patch out..it worked great for the issue.
However, with the recent update of IE9 to IE10 for Windows 7 users, I am seeing the same problem with the completion not coming back.
Works fine with Firefox, Chrome, etc.
I ran the course through a Scorm testing track, and Firefox was fine, but IE 10 still stayed at incomplete.
This was using Windows 7, and IE 10.
Has anyone else encountered this problem?
Thank you,
Darrell
Hi there Darrell,
Just to confirm, you installed the new update, republished and re-uploaded the project to your LMS, correct?
Are you using Articulate Online, or another LMS?
Any chance you should share an Articulate Package here? I'd be happy to take a look and see if I experience the same thing on my end. Or, if you'd like, you're welcome to send it to us privately.
Thanks Darrel!
We have run the updater and are STILL having the issue. Any thoughts?
Welcome to the community, Peter!
I'm afraid that's not a lot of information to go off of. Can you share a little more detail, please?
After installing the update, did you republish and upload the presentation(s) to the LMS? Which LMS are you using? If you overwrote the original presentation, are you able to upload using a new file name and test the course? If the new version reports successfully, it might be helpful to clear your browser cache.
Have you tested the presentation outside of the LMS? Have you tested your course in SCORM Cloud using Internet Explorer 10 and did you experience the same result in SCORM Cloud?
If you could provide a little more information about what's happening, hopefully we'll be able to get you up and running. :)
Thanks very much and welcome again Peter!
I was informed today that our company is upgrading to IE 10. I read through this thread but unable to determine if the completion tracking issue is also applicable to Storyline modules.
Does anyone know if there are any compatibility, functions, test score recording or other issues with IE 10?
Thanks,
Cheryl
Hi Cheryl! This thread has been a reference point for those with Studio so that they can get the updater. Storyline has not experienced the same issues as you have seen reported here.
I am hoping someone who has used the Articulate Updater for IE10 on their LMS / FTP can provide some feedback on the results.
I have content created using Articulate Studio 9 (pre update) and Storyline on the Oracle/Taleo/Learn.com LMS platform. I plan to do some individual testing, but hoped a community user could share their experience.
Our IT dept currently images new win machines with IE8, but plan to standardize IE10 by the end of the year. We have seen a steady increase in the number of users experiencing completion issues and believe it is caused by users updating to IE10 on their own.
Thanks for any information you can share!
I also have a problem with Studio 9 created courses and IE10, but in my case the course won't even launch from our hosted LMS (ICS Learning, Inquisiq R3).
I have installed the updater and even tried republishing a couple of courses, but when the the course is launched, the launch page just 'hangs' and the course will not start. I have to think this is an IE10 issue as the courses launch without any problem in Firefox and Chrome.
I have a tech support ticket in with ICS Learning but I'm hoping someone on this side of things can offer some assistance.
I'm having the same issue as Andrew above with my Storyline courses. When users launch a course in IE10, the launch page comes up and the spinner just keeps going. We have to switch to Compatibility Mode in IE10 to get it to work.
Andrew -- we have Inquisiq for our LMS as well. Did you find a solution to this problem?
Thanks!
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