I have been wondering if it is me or an illusion. In Presenter 09 presenter video published in a slightly bigger presenter window that Articulate 13. It is me or is it fact?
Even with video in a 4 -3 format rather than 16-9 I cannot fill the entire presenter window. Scale appears smaller and the white border seems to remain.
Just asking? Is there a way to make the presenter video window equal to the previous version? Should I prepare video or produce it in a different format or scale?
Are you referring to the overall presentation size, or the Presenter panel? I believe you're referring to the panel, but I just want to be sure.
I do know that we're aware of some size issues with custom presentation sizes (I reported this issue last week) and we are working on resolving some quality issues with the Presenter panel itself (more info here).
The panel issues should be resolved in the next free update. We're currently investigating the sizing issue for Presenter '13 output with customized slide sizes.
If you're seeing a border when adding a Presenter panel video, please let me know if this happens when previewing, after publishing or both. Also, have you tried any other sizes for the video? What format are you current using?
Currently there's no way to remove the rounded rectangle and fill the entire rectangle video viewing area. However I have taken it as an enhancement request.
I upload two videos ... The first is the video (flv) shown in the images I sent. The second is a video (mp4) in a 4:3 format as opposed to the 16;9 wide screen in the flv video.
I both cases the presenter panel scales them to a size that is smaller than AP 09 .... or at least I believe it does.
Thank you for your effort and for working this for me.
Would there be any idea when an update to correct the presenter window and video quality output will be3 addressed. My clients and contracts are very clear on deadlines. Wish I had known about this major issue before upgrading.
It has been nearly a month and I wonder if progress is being made relative to the video output discussed above. Articulate and this problem places many of your faithful users in an awkward position since our work and the work of clients is at a standstill if video is required.
It is a big loss and an important update and fix. Just hoping this is still on the front burner and a resolve is getting close.
I haven't seen any updates on this just yet - however, we have been discussing items we'd like to see resolved with the next updates. I have flagged this as one of my "top" items. I can't say for sure whether or not a fix will be released with the next update, but I'm hoping this is included.
If I hear anything new on this, I'll be sure to share here as well as on my own Twitter page. Articulate will also announce any other updates through the sites I mentioned earlier, so definitely check to make sure you're following us for news.
Any update on this important issue? I'm running Presenter 13 Update 5 and am still having the same problem of the presenter video appearing with a white margin. I thought this was going to be fixed!
Thanks Leslie. I've actually raised the issue with the support desk but as
yet no resolution. Essentially, I have two identical Win7 laptops running
Articulate 13 Update 5. One displays the presenter video without borders
and the other displays it with borders! For the machine, that has the
borders, I've re-installed Articulate and run the recommended fixes but
still can't get rid of the borders!
If you have any suggestion, please do let me know.
Sorry that's happening, Jimena! Would you be willing to share your Articulate Package with our Support Engineers? They'll work with you one-on-one to get to the bottom of this!
19 Replies
Hi Robert,
Are you referring to the overall presentation size, or the Presenter panel? I believe you're referring to the panel, but I just want to be sure.
I do know that we're aware of some size issues with custom presentation sizes (I reported this issue last week) and we are working on resolving some quality issues with the Presenter panel itself (more info here).
The panel issues should be resolved in the next free update. We're currently investigating the sizing issue for Presenter '13 output with customized slide sizes.
If you're seeing a border when adding a Presenter panel video, please let me know if this happens when previewing, after publishing or both. Also, have you tried any other sizes for the video? What format are you current using?
Thanks!
Christine
Thank you for the post reply. I have attached two images for the same presentation
Image titled Dave 1 reflects a presenter panel video utilizing A13
Image titled Dave 2 reflects the same video output in presenter panel A9
With A13 I now must should in a 4:3 Standard format to get a slightly larger and more square output in the presenter panel.
I am experimenting with different sizes but to me the output
Your thoughts please.
Happy Holiday
Hi Robert,
Thank you very much for the additional information and images!
Any chance you could share the video you're using in your presentation? I'd like, if I may, to test with that video.
If the file size is too large, it may not post here. You're welcome to send it directly to me, if you have any trouble attaching it here.
Just let me know if you end up sending it through the form, so I know it's available.
Thanks again!
Hi Robert,
Currently there's no way to remove the rounded rectangle and fill the entire rectangle video viewing area. However I have taken it as an enhancement request.
We are currently working on video quality:
http://www.articulate.com/support/presenter-13/presenter-panel-video-is-blurry
Thanks,
Julian
Thanks, Julian! :)
Christine
I upload two videos ... The first is the video (flv) shown in the images I sent. The second is a video (mp4) in a 4:3 format as opposed to the 16;9 wide screen in the flv video.
I both cases the presenter panel scales them to a size that is smaller than AP 09 .... or at least I believe it does.
Thank you for your effort and for working this for me.
Bob C
Yes, I would hope that Articulate would revive the Presenter 09 size in the next update. Please inform me when this is done.
Thanks!
David Murray
dmurray@nafcu.org
Would there be any idea when an update to correct the presenter window and video quality output will be3 addressed. My clients and contracts are very clear on deadlines. Wish I had known about this major issue before upgrading.
Keep us posted.
Bob
Hi Bob,
We'll be sure to share additional information and details once we have official data on the updates or possible feature enhancements.
In the meantime, I recommend following us on the following sites:
We'll be sure to update any related posts on the topic as well. If you haven't already, make sure you've subscribed to the thread.
Thanks!
Message received .... Continue to do your best. Still love Articulate overall.
Already on all those links.
Happy Holliday and thanks
Bob C
Awesome, Bob - thank you very much :)
I hope you have a happy and safe holiday as well!
It has been nearly a month and I wonder if progress is being made relative to the video output discussed above. Articulate and this problem places many of your faithful users in an awkward position since our work and the work of clients is at a standstill if video is required.
It is a big loss and an important update and fix. Just hoping this is still on the front burner and a resolve is getting close.
Regards,
Bob C
Hi Bob,
I hope you're doing well!
I haven't seen any updates on this just yet - however, we have been discussing items we'd like to see resolved with the next updates. I have flagged this as one of my "top" items. I can't say for sure whether or not a fix will be released with the next update, but I'm hoping this is included.
If I hear anything new on this, I'll be sure to share here as well as on my own Twitter page. Articulate will also announce any other updates through the sites I mentioned earlier, so definitely check to make sure you're following us for news.
Thanks!
Any update on this important issue? I'm running Presenter 13 Update 5 and am still having the same problem of the presenter video appearing with a white margin. I thought this was going to be fixed!
Hi Michael!
Looks like the issue of the 'border padding' was addressed in Update 3.
Do you have an Articulate Package we could take a look at?
Thanks Leslie. I've actually raised the issue with the support desk but as
yet no resolution. Essentially, I have two identical Win7 laptops running
Articulate 13 Update 5. One displays the presenter video without borders
and the other displays it with borders! For the machine, that has the
borders, I've re-installed Articulate and run the recommended fixes but
still can't get rid of the borders!
If you have any suggestion, please do let me know.
Many thanks
Michael
Hi Michael!
Thanks for the update and letting me know that you are working with the support team (00558495).
I would advise that you continue to work with Rowie and let him know the results of your testing.
Hi,
I am running the lastest version update 9 of presenter 13' and i am facing this issue !I have 2 computers a laptop and a desktop.
I have no borders on my laptop but got it on the desktop even after reinstalling the Operationg system !
Do you have a link to a previous version like "update 8" so i can make tests.
Many thanks
Sorry that's happening, Jimena! Would you be willing to share your Articulate Package with our Support Engineers? They'll work with you one-on-one to get to the bottom of this!
Click here to send your file to the team, and they'll be in touch shortly!
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