Jumbled Tables

Hello: This used to happen years ago and I thought it was corrected. Come to find I have a student who is still seeing jumbled tables in Presenter (see image).  Why are tables not supported properly? 

The workaround is to take a screenshot of each table and insert it as an image, which is what I've done in the past. However, my courses have a lot of tables and this is inefficient.

Any thoughts? Thanks.

34 Replies
Leslie McKerchie

Hi Suzanne and welcome to E-Learning Heroes :)

Looks like you took the right step and reached out to our support team on this as well. I see that Ryan was already able to start helping with some additional troubleshooting.

Thanks for reaching out and I encourage you to just continue working with him as you gather additional information :)

Cathy Lewis

TechSmith Snagit is practically my best friend.  You can quickly frame and capture whatever is displaying on your monitor - so resolution of the monitor counts.  I'm not a graphic artist, but there are a number of tools for adding arrows, text, etc. It can also record video from the monitor and you can do limited editing - mainly trimming the ends and cutting out sections - with for training is great - I can shorten promo videos and use targeted video.  It's inexpensive and easy to learn.

Leslie McKerchie

Hi Anne,

Sorry to hear that you're having trouble with tables in Presenter '13. I took a look at the case Suzanne worked with our team on and it looks like she was unable to replicate as were we, so she was going to do some more testing.

I see that you reached out to our support team recently as well. Did you get the e-mail from Rowie? I'll re-send so that you can continue working with our team. Be sure to check your spam/junk folders in case you missed the reply.

Leslie McKerchie

I understand. Feel free to share your Articulate Package next time you run into this. If you cannot share it here in the forums, you are welcome to share here privately.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Leslie McKerchie

Hi Anne,

It is certainly not our intention for you to not get the assistance that you need.

Looks like you successfully submitted a case to our team on 7/12/18. Angelo reached out to you, but we did not hear anything back. I just sent a reply via your case as I'm not sure if that e-mail made it to you or not.

  • Were you looking to reply to that e-mail or were you submitting a new case?
  • Do you get a similar error when using a different browser?
Leslie McKerchie

Hello Doug,

I took a look at the cases shared by the users in the conversation and the issues were not able to be replicated by our team.

I see that you were able to replicate the issue. 

Would you be able to share your Articulate Package so that we can take a look?

You can share right here in the forums, or privately with our team here.

Kate Kromer

I'm having the same issue with garbled tables. The biggest issue is that the behavior isn't consistent or predictable. Tables that look fine in Preview mode are jumbled when published. I'm even getting reports after publish that something that looks fine to me is jumbled for someone else. I'm not sure how that can even happen... Shouldn't a published file be stable?

As for which version I'm using, I'm a 360 customer and though I use Storyline far more frequently, I still have some clients who like Presenter. As for suggestions, let me start by saying that I work on my C Drive. Always. Also, I understand that some are using a screen capture workaround, but that's not really a solution in my opinion. There's resolution loss, even with high-res monitors.

Frankly - if I can give some feedback here - given the subscription cost, I feel this issue should have been solved a long time ago. I have Studio '09 and '13 and so have been dealing with these issues with tables for quite some time.

Can someone from Articulate provide an update on the fix?

Thank you.

Crystal Horn

Hi there, Kate.  It sounds like tables are not behaving consistently in Presenter 360 on your end, especially in published output.  I'd be happy to dive into this with you.  

  • Where do you host your output?
  • Is the inconsistency happening across different browsers?
  • Can you share a screenshot of what you're seeing on your end?

I'm also happy to test a copy of your file if you can add it here.  If you need to keep it private, feel free to use this direct link to me.

Kate Kromer

Hi Crystal,

Thanks for the reply.

I generally host my output on SCORM Cloud, but for client review cycles, I usually publish directly to Articulate Review. In this case, the client experienced the erratic behavior in both versions. Of course, I didn’t see any of what they were seeing – I never would’ve sent the project looking the way it did! I have a full subscription to SCORM Cloud (not the trial), and so have lots of storage there and no limit in terms of my per course file size. I actually don’t know what browsers the reviewers were using.

I just heard today that once they loaded my SCORM package into their LMS (Litmos), they are no longer experiencing any issues. My fingers are crossed that the problem has gone away. My ultimate plan is to convince this client that we should convert all of their content to Storyline since I feel we have more opportunities for audience engagement there.

I will plan to re-connect with you if I learn they are continuing to have issues.

Thanks again for getting back to me.

Kate