I just downloaded Presenter. When I click on "Open Power Point", an error message comes up that says, "It appears that the Presenter add-in has been disabled." I follow the directions to enable the add-in and then press OK in the Error Message box. Then I get another error message: "Could not open Power Point". Specifically, the error message states, "Retrieving the COM class factory for component with CLSID (91493441-5A91-11CF-8700-00AA0060263B) failed due to the following error: 80080005 Server execution failed (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE))." Any suggestions?
3 Replies
Hi Jeff and welcome to E-Learning Heroes!
I do believe that error is related to VSTO.
I believe you're still hitting an installation issue. Canyou try the following to resolve the issue?
Install VSTO:
Install at least .NET Framework 4.0
After installing the above, please restart your machine.
If you still have issues, verify that the Articulate add-inisn't Disabled in PowerPoint
If you continue to have problems, follow all of the steps listedin this link
If you still have problems, submit a support case to us andwe'll take a closer look at the issue.
I likewise get this same error message. I have spent HOURS trying to get your program to play nice with my computer. Nothing yet.
Hi Eli!
If you've gone through the troubleshooting that I've shared above, I encourage you to reach out to support for further assistance.
This discussion is closed. You can start a new discussion or contact Articulate Support.