just downloaded Presenter and get an error message when opening

Sep 01, 2014

I just downloaded Presenter. When I click on "Open Power Point", an error message comes up that says, "It appears that the Presenter add-in has been disabled." I follow the directions to enable the add-in and then press OK in the Error Message box. Then I get another error message: "Could not open Power Point". Specifically, the error message states, "Retrieving the COM class factory for component with CLSID (91493441-5A91-11CF-8700-00AA0060263B) failed due to the following error: 80080005 Server execution failed (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE))." Any suggestions?

3 Replies
Leslie McKerchie

Hi Jeff and welcome to E-Learning Heroes!

I do believe that error is related to VSTO.

I believe you're still hitting an installation issue. Canyou try the following to resolve the issue?

Install VSTO:

Install at least .NET Framework 4.0

After installing the above, please restart your machine.

If you still have issues, verify that the Articulate add-inisn't Disabled in PowerPoint

If you continue to have problems, follow all of the steps listedin this link

If you still have problems, submit a support case to us andwe'll take a closer look at the issue.