Latest Update Reminder Keeps Coming Up

Jul 09, 2013

I keep getting an update message on Articulate's latest Studio 09 update - the one that fixes issues with Internet Explorer 10.

I get a message that it has successfully updated, but then I receive an update reminder on the same update. I can install the update, then click on "search for updates" and I receive the same update message.

Any idea what is going on?

Thanks,

Greg

1 Reply
Christine Hendrickson

Hi there Greg,

Which option/steps are you choosing when installing the update? I know the process isn't quite as clear as it should be, and if you haven't already, try installing by using the "Reinstall" option. 

If you are using that option when installing the update, can you please confirm that it was installed successfully? To do this, click on the "Articulate" ribbon in PowerPoint, then click on "Help and Support" in the "Tools" section of the ribbon. From the drop-down menu, select "About Articulate Presenter". 

If you're not running version V6.3.1303.2214, the update may not have installed correctly. 

Can you check that out and let me know how it goes, please?

Thanks very much Greg!

Christine

This discussion is closed. You can start a new discussion or contact Articulate Support.