Levels I created don't appear in the published index


I've been using the free Studio 09 Trial to produce a course to present to my Board and convince them to give Articulate a chance.

My problem is that the index doesn't show all the levels I configurated.

I have 4 slides that are #1 level.

One of them has the arrow next to it and I can expand it to display the #2 level slides correctly and everything is ok with the hidden slides.

But I can't get that behaviour from the other three entries.

The arrow to expand doesn't appear next to them. Once I reach the heading it expands and does show some of the #2 level slides, but not all.

I've tried to unhide all of them, configure the levels and then hide the ones I don't want to show.

But it didn't work.

Do you have any idea what's happening?


1 Reply
Justin Wilcox

 I would suggest you submit a case by following the steps below.

Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:


Upload the resulting zip file from your computer to our server using this upload form:


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.