LMS issue - "Error - unable to acquire LMS API"


I am getting an error when I run index_lms.html locally on my machine (also my client is getting it on their LMS):

  • Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.

This doesn't happen when I run player.html from the same folder. What could it be? I found an article saying this is due to creating a "launcher.html" file, but I have created no such file (the box is unchecked in publish options)... The only two files in there are index_lms.html and player.html.

Many thanks


16 Replies
Sasha Scott

Hi Justin - OK thought so

However it is not working on my client's LMS (so it's behaving exactly as if it were not connected to the LMS). Any ideas why this might be? There are also reports that it only does this on 64-bit OS... The LMS is something called Oracle.

I suspect (strongly) that it's not the Articulate settings but any advice very much appreciated.

Many thanks


Michelle DeWolfe

Just an update this error message. The reason I received it was solely to do with a checkbox within the player. When the checkbox to launch in a new windrow, it creates a "launcher" file. In the past I could delete this file and still publish but that's not the case anymore. I have to uncheck the box. Perhaps there is a relationship to the Java version. If it's updated, this may not be an issue? I'm not sure, will have to test this out! :)