Has anyone seen this before? Our LMS (Moodle) is reporting some people as 'failed' despite the reporting set as 'passed/incomplete'. There are also people with statuses of passed and incomplete. The SCORM was set to track based on the number of slides and so none of the quizzes should be sending back as failed. In fact we are finding it hard to replicate a 'failed' attempt, even when all of the quizzes are answered incorrectly. Any ideas? Thanks
Hi, Elspeth -- Thanks so much for reaching out here and welcome to the community! Sorry to hear of your troubles and may I ask if you have also tested your course in the SCORM Cloud to see if you find the same behavior there? Here also is a great article on How to Troubleshoot Your LMS with SCORM Cloud that you may find useful.
my guess is that you have a masteryscore set. in Moodle 3.1 we added a new setting that lets you override this and operate a bit more like the SCORM Cloud default behaviour called "masteryoverride" - if you are using an older version of Moodle the only option is to manually remove the masteryscore node from the imsmanifest.xml file inside your SCORM package.
for this reason we didn't change the "default" behaviour but finally got round to adding a setting so you could change it. More info here: https://tracker.moodle.org/browse/MDL-50620
Thank you both, this is really helpful. As we can't replicate a failed attempt we're have a go at removing the masteryscore and see if that brings any joy!
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Hi, Elspeth -- Thanks so much for reaching out here and welcome to the community! Sorry to hear of your troubles and may I ask if you have also tested your course in the SCORM Cloud to see if you find the same behavior there? Here also is a great article on How to Troubleshoot Your LMS with SCORM Cloud that you may find useful.
my guess is that you have a masteryscore set. in Moodle 3.1 we added a new setting that lets you override this and operate a bit more like the SCORM Cloud default behaviour called "masteryoverride" - if you are using an older version of Moodle the only option is to manually remove the masteryscore node from the imsmanifest.xml file inside your SCORM package.
SCORM Cloud used to operate the same as Moodle's default and they changed the default behaviour a while ago and ran into a few issues as many scorm packages expect this behaviour:
http://scorm.com/blog/2010/09/anatomy-of-scorm-minutiae-mistake/
for this reason we didn't change the "default" behaviour but finally got round to adding a setting so you could change it. More info here: https://tracker.moodle.org/browse/MDL-50620
This Moodle FAQ is probably also useful:
https://docs.moodle.org/en/SCORM_FAQ#Moodle_changes_cmi.core.lesson_status_from_.22completed.22_or_.22passed.22_to_.22failed.22
Thank you both, this is really helpful. As we can't replicate a failed attempt we're have a go at removing the masteryscore and see if that brings any joy!
Sounds great, Elspeth, and please feel free to stop back in and share an update if that does the trick!
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