LMS Reporting Issues with Articulate Course

Hello Everyone,

I have a client that is reporting that a course is marking some people as incomplete after they complete the course. After some digging, it appears that this is happening when a learner goes back to the course and "Resumes" to access additional content in the player tabs, or just to review the course, then closes out without re-taking the quiz. In short, if a user opens the course again after completing it, they must retake the quiz again in order to retain credit.

Question: Is there a way to allow the user to resume or review a previously completed and passed course without the LMS re-setting the progress?

Thanks,
Lance Stephenson