logo/presenter boxes

I just installed presenter on my new PC and I'm experiencing some inexplicable problems, maybe someone has some guidance.  I've never had these sorts of issues in the past and what I'm trying to do is fairly straightforward so I'm all the more perplexed.  So, my ppt. is finished, I've recorded my audio.  I'm ready to publish.  Under presentation options- I upload the logo, the file name is correct but it previews as the presenter photo.  I've quadruple checked the logo file, I don't understand why it's pulling the presenter image into the logo space.  I've deleted, renamed, reloaded several times with no luck.  When published, there is no logo/presenter photo at all. 

Next, the presenter option- it's pulling the same photo but when published the photo appears grainy.  The photo is 3951 KB and a jpeg.  I've no idea why it's displaying so poorly. 

Any advice?

Thanks,

Nicole

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