Losing Narration

Jun 27, 2014

I am losing my narration in some of my presentations.  It can happen before I publish or after.  I can lose all the narration (which is the most common) or just a select few slides.  Product support has not been able to help.  And no, I do not save my files to a network.  I can't begin to estimate how may hours have been spent re-narrating courses.  Any help would be GREATLY appreciated!

13 Replies
Leslie McKerchie

Hi Lori!

You mentioned that product support has not been able to help?! I was going to take a look at what troubleshooting that you have gone through, but I do not see a support case for you. Did you mean Articulate Support? If so, can you share your case number?

If not, my first advice would be to take a look at this article for the common reasons for missing narration.

Lori Weisgerber

Thanks.  I have tried all these things many times and nothing works.  I do find it happens more when the add-in fails (which happens A LOT) and then when PowerPoint crashes it makes the “old” file.  It is really a mess.

I don’t know if I have an open trouble ticket anymore.  I have been trying to get help for 2-3 years now with no avail.  All I get is the answer about saving to a network.  I never have saved my courses to a network…always to my desktop.  The odd thing is that I have a class now that lost its narration and the only way I can get it back to is to copy it back from a computer at one of our stores…through the network - through a remote connection; which I find odd since I lose the narration locally but not over a network.  The exact opposite of what Articulate Support has said should happen.  The narration is gone in the source presentation so eventually I will need to renarrate the entire course which runs for over an hour.  I bet I have lost the narration at least once for each class I have built.

I have done a repair, switched hard drives and gotten a newer version of Office.  Nothing helps.

Leslie McKerchie

Hi Lori!

I was able to track down two cases for you (00238602 from 8/19/11 and 00199073 from 12/10/10).

Looks like we never received any feedback when a solution was shared to know that it was unresolved.

Can you tell me about what you are currently running? Are you utilizing Studio '09 still? What version/update are you on? What version of Office are you running?

Peter Gregory

I'm experiencing the same thing. I record narration, review it carefully and save (locally). Then I preview the presentation and the sound is gone. I go back to the audio editor or the narration tool and the slides all have the length of each recording (14 sec, 29 sec, etc.) but there is no audio. It's just gone. Is this saved somewhere? You have to click save to even exit the narration recording tool.

Ashley Terwilliger-Pollard

Hi Peter,

This thread is a bit older, so I'm not certain if you're using Studio '13 or Studio '09, but there are some known reasons here that could cause your audio to go missing, so you may want to check into those items. Also have you checked that you're not hiding the slides as that can make the audio go missing as well. 

Amy Doherty


This happens to me fairly often, and even more after the last couple updates. One thing I do that usually helps is to use the Export Audio feature in Audio Editor. I export each slide's narration immediately after narrating. Then when I lose the narration (which happens much too often), I at least have a back-up to reimport. Of course if Audio Editor crashes while I'm attempting to export, I don't always get all of it.

I have gone through all the "known reasons," to no avail.

Ashley Terwilliger-Pollard

Thanks Amy for sharing here - and I see that you were also working with Ryan one of our Support engineers on this issue. He last shared the following with you: 

Thanks for the information, Amy. 

Glad to know that you are saving the files locally first before transferring it to the flash drive. 

Please do let me know if the issue will persist even after creating an Articulate Package before transferring it to your flash drive. 

If you're still having issues after following Ryan's suggestions please feel free to respond to his last email or I can reopen the case and have him follow up. 

Peter Gregory

Thank you for your response.
I'm using Studio 13. It works fine for the most part but on this deck and on another in a few weeks ago the audio disappeared.

Here is the sequence of events:
Created the slides.
Added audio to all slides using the record audio feature (took several takes on each slide)
A few days later added a new slide, completely new. I didn't duplicate a slide.
I added text and images, then recorded a short audio track on that new slide.

I previewed the entire deck and all the audio is gone except for the new track I just recorded.
All of the slides have the length of the audio originally recorded.

I never published. Didn't get that far.

Is it possible to revert to an earlier saved version?
If not it looks like I'm strapping on the old microphone.


Ashley Terwilliger-Pollard

Hi Peter,

First, just an FYI responding via email includes your signature here so you may want to look at editing the page to remove the information.

Did you review the information here in regards to other options or issues that could have caused the audio to go missing? Did you try recording again in this file or a new file and experience the same behavior? If you've checked out all of those steps and are still having difficulty we'll want to take a look at the Presenter package and you can post it here or send it along to our Support engineers here. 

This discussion is closed. You can start a new discussion or contact Articulate Support.