Lost audio again
Jun 06, 2012
Updated a lesson, previewed all changes, published, inserted into the LMS. Audio not heard by users. Opened audio editor, entire lesson's audio gone, wiped cleaner than a dessert plate. Before I re-import all the .WAV's and re-synch the entire lesson, please answer me frankly: is it worthwhile to upload the file as a new case?
Experienced user here, familiar with all the standard caveats (local drive, etc, etc.); this has happened several times over the last couple of years. Is there anything new I should know, or would it just be a case of CND - Could Not Duplicate? If so, I understand, just trying to make best use of my time and yours.
TIA,
Wayne
1 Reply
Hey Wayne,
Sorry to hear it. I assume you've already ran through our KB on missing or lost audio? If that's not doing the trick, I'd always encourage you to send us your files. Some cases are unique and system-specific, so we're always happy to take a closer look and try to help.
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