I continue to have problems with Presenter '13. Today I published a course that I had created in Presenter '09. I had made a lot of changes to it. Two slides were published without audio. These are slides that had not changed. There's nothing different about these slides. When I go to Import Audio, everything looks fine.
A lot of my slides have picture placeholders. In PowerPoint, these are rounded rectangles with shadows. When I publish they are square rectangles.
I see that you were having problems a few days ago here, and Leslie suggested conducting the repair. Were you able to perform that and still have the odd behavior? Since you've done a number of troubleshooting steps already, would you be able to create a Presenter package with your project files and send them to us here? I would also recommend including the backup that Presenter created of your original content so we can take closer look at that as well.
Yes, I did perform the repair. All of the slides now have audio (I don't think that's related to the repair, just republishing). I'm still not getting rounded rectangles. I will send you the presenter packages.
When I try to create a presenter package of the backup, it tells me it was created in an earlier version and would I like to upgrade it, it will create a backup. When I answer No, it doesn't create the package.
Thanks for letting me know that you conducted the repair and that your audio has returned. I'm not seeing any problems with the Support link, are you able to try it in another browser? I viewed it in Chrome and IE10, and on this previous thread, I see that Leslie mentioned in IE10 she needed to run in compatibility mode. If that's still not working, there is another upload link here or I can open the case on your behalf and then our team will request your files. If you're not able to package the Presenter 09 files, you can send them as individual files or you may also want to send a screenshot of what you'd like the rectangles to look like so that we can ensure we're all on the same page.
You may find that shapes with rounded corners have square corners in the published output.
This is a known issue. It'll be fixed in the next software update for Articulate Presenter. In the meantime, you can avoid this behavior by saving the shape as an image (right-click and choose Save as Picture), then replacing the shape with the image.
So we can confirm that a fix has been found for this and will be available with the next update. We don't have an estimate on this just yet, but will provide more details when they're available.
Is there any better fix for this yet? I've just been accepting the fact that when I publish, some of my rectangles WILL come out rounded and some WON'T. But now I have a slide where one picture comes out rounded and the other doesn't and it's really obvious. It's a major pain in the patoot to replace each placeholder in my module with a picture of that placeholder, especially since it's already animated and synced. It essentially make the placeholders in PowerPoint useless.
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Hi Alison,
I see that you were having problems a few days ago here, and Leslie suggested conducting the repair. Were you able to perform that and still have the odd behavior? Since you've done a number of troubleshooting steps already, would you be able to create a Presenter package with your project files and send them to us here? I would also recommend including the backup that Presenter created of your original content so we can take closer look at that as well.
Yes, I did perform the repair. All of the slides now have audio (I don't think that's related to the repair, just republishing). I'm still not getting rounded rectangles. I will send you the presenter packages.
Again, when I click your send them to us here link, there is no submit or send button.
When I try to create a presenter package of the backup, it tells me it was created in an earlier version and would I like to upgrade it, it will create a backup. When I answer No, it doesn't create the package.
Hi Alison,
Thanks for letting me know that you conducted the repair and that your audio has returned. I'm not seeing any problems with the Support link, are you able to try it in another browser? I viewed it in Chrome and IE10, and on this previous thread, I see that Leslie mentioned in IE10 she needed to run in compatibility mode. If that's still not working, there is another upload link here or I can open the case on your behalf and then our team will request your files. If you're not able to package the Presenter 09 files, you can send them as individual files or you may also want to send a screenshot of what you'd like the rectangles to look like so that we can ensure we're all on the same page.
I too have rounded rectangles (in a slide master, no less) that are published as squared rectangles.
The interesting thing is that a couple of these screens DO publish as rounded rectangles while the others don't.
The string above was submitted as a support case, but the resolution was not published.
Was there a resolution to this problem? What is it?
Hi Dave,
Looks like the issue was filed with our Quality Assurance team and is currently being tested.
I've added this thread to the report, so we can update this thread when we have more information.
I apologize for the trouble, but I'm afraid I don't see any available workarounds at the moment.
Please be sure you're subscribed to this thread, so you'll receive notifications when we update this discussion.
Best,
Christine
Thanks for letting me know Christine!
Hi everyone,
I just wanted to share an update with you on this issue.
We now have documentation on this issue:
You may find that shapes with rounded corners have square corners in the published output.
This is a known issue. It'll be fixed in the next software update for Articulate Presenter. In the meantime, you can avoid this behavior by saving the shape as an image (right-click and choose Save as Picture), then replacing the shape with the image.
So we can confirm that a fix has been found for this and will be available with the next update. We don't have an estimate on this just yet, but will provide more details when they're available.
Thanks very much!
Christine
Is there any better fix for this yet? I've just been accepting the fact that when I publish, some of my rectangles WILL come out rounded and some WON'T. But now I have a slide where one picture comes out rounded and the other doesn't and it's really obvious. It's a major pain in the patoot to replace each placeholder in my module with a picture of that placeholder, especially since it's already animated and synced. It essentially make the placeholders in PowerPoint useless.
Hi Alison! There is not an update to provide at this time. I will flag this thread and update when appropriate.
Hi everyone!
I am happy to announce that Studio '13 Update 3 has been released. You can download the latest update here.
This discussion is closed. You can start a new discussion or contact Articulate Support.