Missing characters Feb 12, 2018 By Karen Cummings When IT put Articulate on my new computer I lost all of the photographed characters except one. Anyone else have this problem? Thanks!
Michael Marcos 6 years ago02/12/18 at 7:49 pm (UTC) Hi Karen, Since you have a new computer, a fresh install of Articulate will have one character by default. The rest of the characters need to be downloaded/installed again. The following link contains the instructions on how to get your characters back. How to Install Character Packs and Bundles Cheers!
Karen Cummings Author Michael Marcos 6 years ago02/13/18 at 3:11 pm (UTC) Thanks! Worked like a charm.
OWEN HOLT Hero 6 years ago02/13/18 at 3:43 pm (UTC) What do I do if the character pack was downloaded to my prior computer that I no longer have access to?
Leslie McKerchie Staff 6 years ago02/14/18 at 2:56 pm (UTC) Hey Owen - If you have the e-mail, you can download/install again. If you need help from our team to look that up and re-share, just reach out here and we'd be glad to help you out :)
4 Replies
Hi Karen,
Since you have a new computer, a fresh install of Articulate will have one character by default. The rest of the characters need to be downloaded/installed again.
The following link contains the instructions on how to get your characters back.
How to Install Character Packs and Bundles
Cheers!
Thanks! Worked like a charm.
What do I do if the character pack was downloaded to my prior computer that I no longer have access to?
Hey Owen - If you have the e-mail, you can download/install again.
If you need help from our team to look that up and re-share, just reach out here and we'd be glad to help you out :)
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