3 Replies
Peter Anderson

Hey Tom!

If you continue to have difficulty: 

1) Make sure you have the latest version of Flash Player
2) Clear your cache. You can do this in Internet Explorer by going to 
Tools -> Internet Options -> General -> Temporary Internet Files and select 
Delete Cookies and Delete Files. 
3) Under the Security tab, click on the Internet, Local intranet, Trusted Sites, and Restricted Sites and select Default level for each. 
4) Under the Privacy tab make sure that is set to the Default level. 
5) Under Advanced click Restore advanced settings and click OK. 
6) Restart your web browser.