Missing sound files

Hi all,

I have finished my second CBT today and the first one was no problem at all, on the second one (which uses the same template, same settings, same backgrounds, etc ...) the sound files dissapear when I publish my course. I have tried to do this 9 times today, rebooted my computer several times and nothing seems to work. The files are there just before I select 'Publish' and then when I look at the result, they are gone. They are also gone in my original PowerPoint files ... but strange enough the synchronisation still exists. This is a really frustrating problem since the course is 145 MB and takes a while to upload ... only to see that once again my work was wasted. Anybody experienced the same problem or anybody any suggestions for a solution?

Thanks very much!

3 Replies
Peter Anderson

Hi Peggy,

Sorry for the frustration. Please have a look at this article, which outlines reasons and solutions for missing audio. 

Also, be sure that your presentation is located on your local hard drive (your C: drive).  Working on a network drive or a USB (external) drive can cause erratic behavior, including loss of resources.
If you continue to experience the issue, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!