Motion Animation Followed by an Exit Animation

Hi Keith!

For your second animation, your fly out, be sure that you have it set to 'start after previous', otherwise it does default to original position.

You can check this via Animations Tab, then click to view your Animation Pane. Right click on that second animation to check the settings.

In searching, I see where you have mentioned issues with your 'preview' a couple of times. 

Please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Studio '13.

Thanks Leslie. Yes, the animation is is after the motion path animation and it still does not work.  I am in the process of switching to a new LCMS system and having to re-upload all my files.  I already have to go through each frame to find the animations that take place after the voice over is complete.  Now I have to look for motion paths too. This is a huge task when dealing with 80 plus modules.

Let me get the second half of my issue straight.  You want me to uninstall Office, which includes Outlook, then reinstall and set my outlook back up?  This is a huge chore considering setting up multiple email accounts and maintaining data in my contact notes that don't sync with Outlook.com.  And, all my settings and recently used files on all the other programs will go away.  Should I also re-install Windows, just in case what you suggest does not work?

Good afternoon Ke Lo,

The process that Leslie shared isn't limited to, but does include reinstalling Office. While I do understand that it's a tedious step, it is one that is needed in order to ensure that all of the software is installed correctly - this way we can also narrow down the problem that you're experiencing. If you're not willing to perform this step, it's totally understandable. However, in not doing do, it may mean that the trouble you're having won't be resolved. 

There are also ways that you can backup your Office content, so you don't have to manually reconfigure every little piece of information. If there's a specific program (like Outlook) that contains a lot of data, there should be articles from Microsoft on backing those up, so you can use them after installing again. These will vary by version, of course, but may have you quite a bit of time. 

For example, here's one article for Outlook 2013 that may help you:

Create an Outlook Data File (.pst) to save your information

I hope that helps!

Do I install it under the Administrator Account or My user account?  I am the only person using this PC and I prefer not to use an Administrative Password each time I open Articulate when I am logged in as a user.  It's the only way I log in.

Hi Ke Lo,

You'll want to make sure that you install with the Admin Account - you can use it through your profile afterwords, just make sure that profile also has admin privileges. 

Thanks!

So, all users must have Admin rights for Articulate to function properly?

Hi Ke Lo,

It's required for installation, but not activation or running. However, it can solve some issues, including launching - I always recommend this if no other users are on the machine or if it's a personal machine.

Since yours is the only account, I'd recommend it. If nothing else, if you'd prefer not to have admin rights on that account, you could test it and see if there's an issue without it. If not, you'd be fine running as a normal user. 

Not sure if you missed my first issue regarding the animation of an image using a motion path then an exit animation.  Yes, the exit animation was set to go after the motion path animation.

Second issue regarding a slow preview and opening the audio editor.  No, I did not reinstall Office.  But, I did uninstall Articulate '13 then used the file to clean all traces.  I changed the UAC then rebooted.  This time I installed Articulate '13 in the Administrators account and used "Run as Administrator".  Once I reinstalled I tested Presenter and as always, it worked great for a couple of slide previews then it started dragging.  As you can tell, I REALLY don't want to reinstall Office.  It will take me a couple of days...days I don't have to give up.  I know it sounds simple...uninstall and reinstall.  But with what I went through to get all my devices to sync and issues with calendar event and contact information errors, I just don't have it in me to go through it again.  Is there not any other way to find out what is going on with my Articulate install?  The preview works for a time or two.  Even though I paid for the software, I am willing to PAY AGAIN for real live support.  As always, any help would be much appreciated.

FYI, when the preview starts slowing down, I can close PowerPoint 2013 the reopen it and all is well for a couple of previews.

I just submitted a case.

Hi Ke Lo,

I sincerely apologize for the delay. I was out of the office yesterday.

I'm not able to find a support case for this particular issue - are you able to share the case number, please?

I do understand that you do not want to reinstall Office - honestly, I do. However, and it's possible they may have already, our support engineers will probably request that you try this as well, to narrow down the issue. They may be able to investigate a little bit further, but at the same time, if they can't eliminate that as a possible cause, it's difficult to say how they'd proceed. 

If you're able to share that number with me, I'd appreciate it. I'd like to follow along with the progress. 

Thank you,

Christine