Moving from Articulate Studio '13 to 360
Aug 07, 2017
By
Rob Catron
Hello, all
Getting ready to move from Articulate Studio '13 (primarily Presenter '13 is our main product of use) to 360.
How about all of the presenters, player templates, etc that I have ammassed over the years? Will those all upgrade/convert?
I notice when I created a backup/package zip file of one of my presentations, and opened it in 360, it upgraded the presentation and the players/presenters that were in the presentation pulled through.
Just looking for some time saving tips.
Thank you!
Rob Catron
31 Replies
Hi Rob, happy to hear you're checking out Studio 360!
All of your Studio '13 files should upgrade seamlessly to Studio 360. And don't worry--backup copies of your original project files will automatically be made in case you need to go back later.
See these articles for additional details:
OK, understood that. That wasn't my exact question though. I wasn't talking about the project files themselves, but the actual files that are in the appdata a folder, again - the player, presentors, colors etc.
Also, I think we just discovered a nasty bug in the html5 player at least:
If a user is watching a presentation in one tab and switches to another tab, if the presentation tab slode ends before they switch back from the other tab, the presentation slide basically starts over again with no audio. The user thinks this is a glitch and most the time just hits the refresh button on the browser
Ugh, and another nasty glitch (which I thought we were passed since the inception of Presenter '13).
I didn't catch this for a while because I always watch my presentations on mobile in Landscape mode. AT least in the HTML5 player (which I think is all that runs on mobile) - even with the seekbar set to "Read only" - if the device is in portrait mode (where the menu and seekbar are at the bottom of the screen) - the user can simply skip the seekbar ahead to skip all content on each slide. In landscape mode (where the progress circle surrounds the pause button) they cannot do that, but for certain, in Portrait mode they scan skip ahead).
For now, I have disabled the seekbar all together in my restricted presentations.
Please advise
Hi Rob,
The upgrade process will create a backup of the PPT and PPTA file. Can you share a screenshot of the appdata folder you're referring to?
Thanks for letting us know about the bugs you found. We are seeing those too, specifically...
I have not actually installed 360 on my main machine that I have my Studio '13 on as I wasn't sure of how the update procedure would go. If, when I install 360 on it, it will actually upgrade the Studio '13 install and automatically have all of my presenters and players we are good, otherwise it's a bit of work.
I am trying to explain...so let's say after I install 360 on my machine. If I go to create a NEW presentation (NOT just upgrading an existing Studio '13 presentation) - when I go to slide properties, ALL of my presenters are there as, when I go to players, all of my Player templates are there (without having to re-create all of them).
The latter two bugs are critical. I am pretty certain that if we look in old, old posts, we went through the same thing with the HTML5 player on Presenter '13 as well. It just looks like that would have been caught.
Thank you!
Hi there Rob,
I want to be sure I get you complete and accurate information, so I'm digging into your upgrade question further. I'll share an update here as soon as I've got your answer!
Thank you. Do you know if there are any other bugs that allow users under certain conditions, to be able to skip ahead (like the seek bar in mobile not being read only)? The reason I ask is that we have had some sneaks (on different OS/Browser combos) be able to skip ahead, and we are scratching our heads here....
Hi Rob,
We've also found that the read-only seekbar can be skipped if the user hits the tab key to move the focus on to the seekbar, then uses the right-arrow key to advance the seekbar. Here's a Peek at what I mean. Perhaps those learners figured out how to use the tab key to skip ahead?
This is another bug our team is looking into, and I will tag this thread to be updated when we have new information on a fix.
Oh my. This is a serious situation we have. Not only the TAB key, but the right arrow key will advance a restricted project.
That is how my users are cheating.
Please advise. My test may be over...
So my web programmer was able to, on the fly do some JavaScript code that disables the tab and right and right arrow key outside of the Presenter presentation, which is getting us by, but the issue of the slide resetting when the tab is not open (i.e. people multitasking) is the larger headache now.
Any ETA on all of these issues being resolved?
That's something I hadn't caught before, so I'm really glad you brought it to my attention. I'm going to share all of this with my team, and I'll keep you in the loop with any new information I receive.
Thanks again, and I'm really sorry this is causing you headaches!
Please do. We have some courses that are safety related (and a requirement of KY State Law) that could cause major issues if someone could skip through them and an issue later arise. Please put these on the front burner!
Thank you!
There is another player issue (on Chrome in Windows 10):
When I disabled the seekbar in player properties (to prevent the mobile user from sliding the seekbar in mobile portrait mode to advance quickly), even though the Play/Pause button is left enabled, it disappears completely from the HTML5 non-mobile player (only leaving the volume slider visible). Specifically Chrome in Windows 10
Thanks, Rob. Regarding the last bug you mentioned, we're seeing that as well, specifically in HTML5. The Flash output is working correctly.
Although I don't have an ETA on a fix for these bugs at this point, rest assured we're working through them and we'll notify you as soon as there's an update. When you report a bug, here’s how we tackle it.
I really appreciate you sharing all of your findings and for helping us improve our product. Thanks for being a part of this community!
Hi Rob, I wanted to circle back to one of your original questions:
"How about all of the presenters, player templates, etc that I have ammassed over the years? Will those all upgrade/convert?
I notice when I created a backup/package zip file of one of my presentations, and opened it in 360, it upgraded the presentation and the players/presenters that were in the presentation pulled through."
I told you I wanted to look into this more to be sure I'm giving you a complete and accurate answer, and now I've got it!
We do pull Presenters/Playlists from the same location, so those are available immediately after you upgrade to Presenter 360. For Player Templates, you'll want to open the project that has the Player you want. Then, go to Player > Current Player > Save As. That will make the Player available for new Presenter 360 projects.
I hope that's helpful!
Thank you for the update!
Now, do you have any updates on the HTML5 player issues mentioned throughout this thread (not able to restrict Seekbar on mobile portrait player, right arrow key isn't restricted in HTML5 mobile player, player tab losing priority and getting stuck in a loop on a slide when the user switches tabs on HTML5 player, etc)?
The hacks that we have had to institute to get things working are giving us headaches with our constituency right now (disabling the seekbar, which also disables play/pause, etc)
Thank you again
Hi there Rob,
I don't have an update on the other 3 bugs, but I have tagged this thread to be updated as soon as we get information on any one of them. You'll be notified immediately since you're subscribed to this thread! Thanks for checking in. ☺️
Looking for an update on the above-listed bugs as we are pretty much using Articulate Presenter 360 in it's partially broken state with the HTML Player issues that it exhibits.
We have a very large project that has to go up within the next month or so, I will not be using 360 for it in its current state (even though I purchased the upgrade). I will have to publish the new project in Studio '13 unless these player bugs get addressed.
It appears there was an update on 9/5 which I haven't installed yet, but it refers to Flash-based restriction issues that were fixed, not HTML5
https://articulate.com/support/article/Articulate-Studio-360-Version-History
Thank you
Hi Rob, thanks for checking in. Our team is looking into these other bugs, which also could have been affected by the fix we released on 9/5. I'll pop back in to share more details as soon as I have them!
Thank you. Hopefully, they fixed the HTML5 player issues with restricted presentations, and please, don't forget the big issue where when tab switching, the courses lose their priority and lose their way (and the slide is repeated again with no sound).
As a reminder, our pressing issues are:
Thank you
Hi again Rob, and thanks for your patience. I have confirmed that the 3 issues you listed above were not fixed in the most recent update of Presenter 360 (Build 8.8.13184.0), but rest assured they are still a very high priority for us. I appreciate you for checking in and sticking with us on this, and I'll let you know as soon as I get more information.
Another Month has past, so *BUMP* on the HTML5 Player issues being resolved.
I have been looking at the release notes and a few HTML5 fixes were instituted. Can you confirm that any of the following were addressed:
Is the "great news" announcement fix for audio syncing issues with switching tabs the same as my known issue (bullet # 3) above:
https://community.articulate.com/discussions/articulate-presenter/seekbar-stops-progressing-when-i-switch-to-another-tab-in-articulate-360-studio-html5
I had reverted back to Studio '13 for my latest rounds of online learning courses due to that issue, and have noticed that the same thing is now happening in Presenter 13 as well.
Thank you
Ok, so I think I am going to be very happy. I just republished one of my presentations after updating to the latest 360 release.
It appears that the HTML5 player issues are fixed now (including the tab switching/sync issue, the seekbar in portrait mobile player not being restricted, and the keyboard not being restricted)
Still playing around, but I think we may be good
Hi Rob,
We did push out a bunch of updates recently, so you can see the full list here with our Version history - but glad it seems to have resolved what you were running into. Let us know if you need more help!
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