Moving the presentation from one pc to another through network

Hi, recently we built an online course through Articulate Studio 09 (presenter, quizmaker and video encoder). 1st slide always had a video and the rest of them were text with the audio.

Over the summer, one intern started to work on this so we installed the Articulate on his computer. When he left, he moved all the presentations (13 total) from his pc to our work's shared network. 

Then I pulled them from shared network and moved them to my PC. Articulate was uninstalled from intern's pc and put on mine. When I wanted to make some changes on the presentations, I noticed that on 2 presentations, the video was missing and the audio part was missing from 4 sections.

At first I thought that intern saved it in some weird way or did not finish the sections but recently the Articulate was moved from my PC to our graphic dept. I saved the finished presentations on the network and when our graphic person opened them, we noticed that 2 out of 13 sections were not perfect. 1 was missing a video and 2 were missing an audio part. The rest were perfect.

It seems like something gets messed up when you move the files between computers and it is very inconsistent.

Do you know why is this happening and if there is a way to avoid this?

Also, just a note, when republishing some sections - after I made some changes - I would notice that when you are trying to overwrite the existing published presentation, it would not always work. Sometimes it would overwrite it but other times it would not. It would appear like it did, but when I checked the presentation, no changes were made in the published version. Again, this happened randomly, no logical rule to this.

The only way to fix this, I had to delete the presentation section from Articulate Online and publish it again - as if this was published 1st time, not overwriting the existing one.

Any help, advice on how to save files for the future would be greatly appreciated because as of now we have to keep rebuilding sections that get messed up when moved between computers.

Thank you,


2 Replies
Christine Hendrickson

Good morning Zuzana. Welcome to E-Learning Heroes!

I'm not sure exactly what saving process you're using to share the files, but be sure you're packaging them properly. You can do this by creating a Presenter Package. Note, even though the content is for sending the package to us, the same works if you want to share the package with other colleagues. 

Also, make sure if you update the content that it's not on your network. It needs to be local in order to update properly:

If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article:

About the issue with Articulate Online content updating, make sure you're clearing your cache and waiting at least 10 minutes to see a change in uploaded content. It's possible that you may see the older version if it's stored in your cache and hasn't had time to update on the server. Personally, I like to remove the old content or rename it, just to speed up the process. 

Please let me know if you have any other questions.



Zuzana M

Thank you, Christine! I worked on the files on my C drive but then we had to move them to someone else, so I had the file on my c drive than I saved it on the network for other lady to grab from there so she can move it on her C drive.

That's when we get the missing audio/ video.

But I will pass this along to the new person in case she will have to get the files to someone else in the future.

Thanks again!