MP4 content will not play on Ipad. All I get is audio, and sometimes, text

Dec 29, 2015

I have looked through a couple threads including this one that gives pretty clear instruction about publising Presenter content for use on an iPad.

The videos (which I got from Replay) are in mp4 format which I guess Presenter converts to SWF, but is supposed to convert to HTML for mobile use, correct?

Furthermore not only does the video content NOT display but the audio loops and loops.

What should I do?

13 Replies
Jim Powell

I also took the files and uploaded them to a website that was no part of my SCORM 1.2 LMS... I just tried to play the presentation files on my iPad. There it was even worse -- no sound as I wasn't using the APP... and of course, no video.

One of the main reasons I switched to this platform and spent thousands of hours over the last 2 years rebuilding my content, was to eventually take advantage of mobile devices. Well the time has come and I need to do this, and users are reporting issues... namely it doesn't work on the iPad!

Jim Powell

I am still waiting to hear back from support on this -- this is really crucial to my business; I"ve sent two additional emails with no response.  Can someone at least answer this question:

If I do the following, is this supposed to work on an iPad? (iOS of any version...)

(1) Inserting an SWF file into a presentation.  This should convert to MP4 upon publishing, correct?

(2) Inserting an mp4 (this doesn't work for me either -- works fine in a browser, as does the SWF file but will not play on iPad

This is all supposed to work, right?  There's no rule tha says "oh, you can't put an swf in an Articulate presenter file..."

Thank you.

Leslie McKerchie

You are correct Jim.

I apologize for not making the connection between your two questions.

We have a great comparison chart for comparing Flash output to HTML5 to AMP that you can check out here.

By your asking about SWF files converting to MP4, I assumed you knew that SWF was not a supported format.

So, yes - we would expect MP4 to work and that is what support would need to take a look at.

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