MP4 content will not play on Ipad. All I get is audio, and sometimes, text

I have looked through a couple threads including this one that gives pretty clear instruction about publising Presenter content for use on an iPad.

The videos (which I got from Replay) are in mp4 format which I guess Presenter converts to SWF, but is supposed to convert to HTML for mobile use, correct?

Furthermore not only does the video content NOT display but the audio loops and loops.

What should I do?

13 Replies
Jim Powell

I also took the files and uploaded them to a website that was no part of my SCORM 1.2 LMS... I just tried to play the presentation files on my iPad. There it was even worse -- no sound as I wasn't using the APP... and of course, no video.

One of the main reasons I switched to this platform and spent thousands of hours over the last 2 years rebuilding my content, was to eventually take advantage of mobile devices. Well the time has come and I need to do this, and users are reporting issues... namely it doesn't work on the iPad!

Leslie McKerchie

Hi Jim!

You may find that videos in your Articulate Studio '13 courses don't always play as expected in HTML5 output when viewed on Apple iOS 9 iPads and iPhones. We added support for iOS 9 in Update 7 for Studio '13. See this article for details on how to update your Studio '13 software and your published courses.
Jim Powell

I am still waiting to hear back from support on this -- this is really crucial to my business; I"ve sent two additional emails with no response.  Can someone at least answer this question:

If I do the following, is this supposed to work on an iPad? (iOS of any version...)

(1) Inserting an SWF file into a presentation.  This should convert to MP4 upon publishing, correct?

(2) Inserting an mp4 (this doesn't work for me either -- works fine in a browser, as does the SWF file but will not play on iPad

This is all supposed to work, right?  There's no rule tha says "oh, you can't put an swf in an Articulate presenter file..."

Thank you.

Leslie McKerchie

Hi Jim!

SWF Files are natively supported in Presenter '13, so they are not converted to MP4. You can read more about this here.

As far as your MP4 not working, this is something that we would need to take a look at and support is waiting for your project files to do so.

In addition, you may want to take a look at this link.

Leslie McKerchie

You are correct Jim.

I apologize for not making the connection between your two questions.

We have a great comparison chart for comparing Flash output to HTML5 to AMP that you can check out here.

By your asking about SWF files converting to MP4, I assumed you knew that SWF was not a supported format.

So, yes - we would expect MP4 to work and that is what support would need to take a look at.