I have an Articulate 13 course that has been translated by an external company. Six languages work correctly, and all have the same publish settings, but the Japanese and Chinese will not grant credit on our LMS. The translation company has already provided two updated files trying to correct this issue. I tried removing the non-western characters from the final quiz title, but am unable to publish myself as Articulate crashes each time. Any suggestions would be greatly appreciated.
One thing that you might examine is whether the translators translated the Results variables that appear on the quiz Results slide. You might want to search the transcript, looking for the percent (%) symbol (displayed variables appear within a pair of % symbols). Be sure any variables remain unedited.
Keep us posted on Steve's suggestion and I'd also suggest looking into a repair of Presenter to allow you to publish successfully. You can follow the steps here. Additionally, you could test this course in another Learning Management System (LMS) to see if it's something within your LMS that isn't interpreting the Chinsese and Japanese - I'd recommend using SCORM Cloud.
Oops! I failed to notice the issue is occurring with a Presenter project rather than Storyline. I don't think my suggestion about Results slide variables applies in this case.
Hi Ashley - I followed your suggestion and tested on SCORM Cloud, and both courses granted credit. So it appears the culprit is our LMS -- thank you for sending me in the right direction!
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Hi Dory,
One thing that you might examine is whether the translators translated the Results variables that appear on the quiz Results slide. You might want to search the transcript, looking for the percent (%) symbol (displayed variables appear within a pair of % symbols). Be sure any variables remain unedited.
Hi Dory,
Keep us posted on Steve's suggestion and I'd also suggest looking into a repair of Presenter to allow you to publish successfully. You can follow the steps here. Additionally, you could test this course in another Learning Management System (LMS) to see if it's something within your LMS that isn't interpreting the Chinsese and Japanese - I'd recommend using SCORM Cloud.
Let me know if that helps!
Oops! I failed to notice the issue is occurring with a Presenter project rather than Storyline. I don't think my suggestion about Results slide variables applies in this case.
Hi Ashley - I followed your suggestion and tested on SCORM Cloud, and both courses granted credit. So it appears the culprit is our LMS -- thank you for sending me in the right direction!
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