Music momentarily stopping between slides

Hi - I have a problem with my audio.  I have 2 intro slides with animation and have music going across both slides, inserted via the audio editor.  It plays but when the slides change between slide 1 to 2, the music momentarily stops (like a hiccup) then continues.  This can be heard in the preview and published versions.  I've tried just putting all the animation on slide 1 so the music doesn't have to go across 2 slides but it goofs up the animation.  Any suggestions or reasons why this is happening?  Thanks!

1 Reply
Peter Anderson

Hi Heather!

Mind sending us your files so we can take a closer look? One of our support engineers will be happy to work with you to find a solution. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!