Hi - I have a problem with my audio. I have 2 intro slides with animation and have music going across both slides, inserted via the audio editor. It plays but when the slides change between slide 1 to 2, the music momentarily stops (like a hiccup) then continues. This can be heard in the preview and published versions. I've tried just putting all the animation on slide 1 so the music doesn't have to go across 2 slides but it goofs up the animation. Any suggestions or reasons why this is happening? Thanks!
Mind sending us your files so we can take a closer look? One of our support engineers will be happy to work with you to find a solution. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
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Hi Heather!
Mind sending us your files so we can take a closer look? One of our support engineers will be happy to work with you to find a solution. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
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