My Tab inside PowerPoint Visable but when i click any of the functions line Quizmaker etc. its not responding. It opens on the Desktop properly. I have Microsoft Office 2010 32 Bit, i also have the permissions add-inn enable, i'm getting real frustrated, its all working on the desktop but not in Powerpoint
Sounds like you may have already had a chance to go over these troubleshooting steps, so if you continue to experience the issue after running through them, please feel free to submit a case to our support team for additional help. Thanks, and welcome again!
I submitted a Ticket already earlier, im using a Trial Version before i make my decision, your software seem to be the preferred choice among experts yet i see allot of function issues on with your community users, I tried everything on your link above including submit a case. I have no doubt that the software is great but i need it to work, i would also be pleased if i can get a solution today. Your response time on my request was really good.
I thank you for that, that's a rare trait these days
Thanks, David. I see your case now, and it looks like it's been escalated, so someone will be working with you shortly to get this resolved. And once you're up and running, never hesitate to come on back here for further troubleshooting tips, general advice, ideas, inspiration... anything Articulate-related. This is a great community, full of fellow users eager to help.
In the meantime, I'll continue to keep an eye on your case to ensure it gets resolved. Thanks for your patience!
6 Replies
Hey David, welcome to Heroes!
Sounds like you may have already had a chance to go over these troubleshooting steps, so if you continue to experience the issue after running through them, please feel free to submit a case to our support team for additional help. Thanks, and welcome again!
I submitted a Ticket already earlier, im using a Trial Version before i make my decision, your software seem to be the preferred choice among experts yet i see allot of function issues on with your community users, I tried everything on your link above including submit a case. I have no doubt that the software is great but i need it to work, i would also be pleased if i can get a solution today. Your response time on my request was really good.
I thank you for that, that's a rare trait these days
Peter my case number is 00271446
Thanks, David. I see your case now, and it looks like it's been escalated, so someone will be working with you shortly to get this resolved. And once you're up and running, never hesitate to come on back here for further troubleshooting tips, general advice, ideas, inspiration... anything Articulate-related. This is a great community, full of fellow users eager to help.
In the meantime, I'll continue to keep an eye on your case to ensure it gets resolved. Thanks for your patience!
Thats great Peter, I'm waiting, thanks for the prompt response
this happened to me last year and the guide fixed it for me...it is now broken again..VB is installed on my computer but the buttons dont work
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