Name Variables Cutting Off When Displayed in Storyline 2
Jun 13, 2016
I was recently updating a course and encountered an issue with the Name Variable displaying entirely. It worked in the previous versions, but suddenly it was not working consistently in the newest editted version.
Users are asked to enter First Name, then Last Name separately, and the names entered are immediately displated after doing so. There was no problem there, but at the end of the course when the names are used again the course would sometimes cut off the first letter of the First or Last name.
This was strange because the same variable is used on the same screen and the other one displayed perfectly everytime. After testing repeatedly I found the only difference was that the variable that was capitalized in the reference was working perfectly. Length didn't appear to be an issue, and that seemed to work fine either way. This is strange since the variable name itself is not capitalized.
Any ideas how or why this is happening? The only thing that had changed was an upgrade to the newest version of Storyline 2 Version 7.
4 Replies
Hi Alicia!
The latest update of Storyline 2 is now Update 9. Could you let us know if you still experience the issue after updating and if so, please share the .story file with us to take a look.
Thanks Leslie, we don't have that version certified yet, and IT has locked out computers down from downloading updates... :(
I'll update when we are able to upgrade to the new version.
Hi Alicia,
I'm not sure what your team may need to certify it, but if we can help in anyway let us know.Also you can reach out and ask our Support engineers here.
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