How can a slide which has narration recorded on it, appear without narration when published? Not only that but the same slide when on the record narration window, where you actually make the narrations, shows press start to record your narration 00.00.00.0,, but when you click on the drop down arrow to select the same slide, the same slide has 00.01.00 of recorded narration on it. Any ideas? Thanks!
I tried the method above by following the link, but it still did not help. There were no disabled items. The slide which has narration appears to have none, but you can see that there is recording done when looking at the slide in the slide selector at the recording narration window. Any suggestions? Thank you. helena
Do the slides that have recording also need to have the microphone picture on them? Mine appear not to have the microphone, but do have a certain time for the duration of the slide. Isn't that the recording time?
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
5 Replies
Hi Helena,
It sounds like the Communicator add-on is disabled in PowerPoint. Can you try using the method in the link below to resolve the issue?
http://www.articulate.com/support/presenter09/kb/?p=1060
Hi Brian,
I tried the method above by following the link, but it still did not help. There were no disabled items. The slide which has narration appears to have none, but you can see that there is recording done when looking at the slide in the slide selector at the recording narration window. Any suggestions? Thank you. helena
Do the slides that have recording also need to have the microphone picture on them? Mine appear not to have the microphone, but do have a certain time for the duration of the slide. Isn't that the recording time?
Hi Helena,
Would you mind submitting a support case to us so that we can take a closer look at the issue?
Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
http://www.articulate.com/support/presenter09/?p=457
Upload the resulting zip file from your computer to our server using this upload form:
http://upload.articulate.com
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
Thank you Brian. I will do as described in your reply. helena
This discussion is closed. You can start a new discussion or contact Articulate Support.