Narration and video preview in Presenter

Hi there, thanks for your post! I'm happy to help you figure this out, and I'll need a little more information to start:

• What version of Presenter are you using?
• Are you working from your local hard drive?
• Can you see the video in Preview mode?
• What type of video file are you using?

Hi, Alyssa

Thanks for having a look into this. Here are the answers to your questions:

• Presenter version: latest
• I'm working from my local hard drive, yes!
• I can see the video in Preview mode
• I'm using videos recorded with Peek (screen recordings)

Please let me know if you need any additional information!

The Backbase E-Learning Team

Thanks for those details! It sounds like everything should be working normally, based on what you've shared. 

Would you mind if we had a look at your project file? First, create an Articulate Package, then send it to us directly by clicking here. We'll test it out and let you know what we find!

Hi, Alyssa

Strangely, it's working properly now...

Thanks for your help! I'll let you know if we have any issues in the future.

The Backbase E-Learning Team

Well that's good news! 🌟 I'm glad you're up and running, and don't hesitate to reach out if the problem pops up again!