2 Replies
Peter Anderson

Welcome to Heroes, Joerg

I think it would be best if you sent us your files so we can take a closer look. Our support staff will be happy to work with you to pinpoint and resolve the issue. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!

Justin Wilcox

Hi Joerg.

Typically dropouts are due to hardware issues or to having your mic levels not set appropriately. I would suggest taking a look at these articles to see if they help you out:



Also, check out this screencast which might help point you in the right direction: