No audio after Publishing

Hello Rebecca,

Thanks for reaching out and letting us know what you are running into with your project.

It looks like you may be using Presenter '13. Is that correct?

To properly test audio, I need to take a look at the Articulate Package vs. just the Powerpoint file.

Hello Leslie,

thanks a lot für your swift reply.

Attached you find the package of my project.

I also came across one more fault I have no explanation for:

- On my first interaction (Lerninhalte) a seekbar is shown. I don't know how to delete it. is there a way?

Kind regards

Rebecca

Hi Rebecca!

Thank you for sharing your file! I've looked at the audio editor and I don't see there is audio in your course. Do you see something different in your audio editor? This is what it looks like on my end. 

For the seekbar, you can change this setting in the slide properties. I've walked you through this here ⇣

Hi Lauren,

thanks for your help! I just "deleted the seekbar".

There has been a misunderstanding due to fact that I was unable to describe the problem properly. Sorry for that.

On slide 63 are audio files included. However, they are not visible after publishig and also not in the preview. I have no idea waht to do.

Maybe you can advise?

Thanks a lot and Kind regards

Rebecca

Hi Rebecca!

Thanks for the added information. I've performed a number of troubleshooting steps and can't put my finger on the issue. I've started a case on your behalf so that our Support Engineers can dig deeper into your file. Please keep an eye out for an email. Your case number is 02007148.

Hi Lauren,

thanks for your support!

Just one question: I need to translate this project into English. Do you think it makes sense to start the second project without having a solution for this problem?

Kind regards and a sunny weekend

Rebecca

Hi Rebecca, 

As our team continues to investigate this issue, it should be okay to start your translation project. Continue to follow these best practices outlined here, so you can avoid any unexpected behavior.

Please let us know if you have any questions!