No Audio played when preview the presentation Presenter '13

Hi Ashley and welcome to Heroes!

Can you tell us a bit more about how you're inserting the audio and the files types you're using? You'll want to make sure that you're creating and editing your Presenter 13 project on your local drive as described here. If you are working locally and still having difficulty, we'd be happy to take a look at your files, and you'll just want to create a Presenter package and share the zipped file with us here or you're welcome to share it privately.

Just in case, here is a brief tutorial on inserting and recording audio within Presenter 13.

I'm having the same problem. I imported audio (.wav files) into my presentation in Presenter 13 and when I preview the slides the audio seems to be playing as evident of the movement of the scroll bar, but I cannot hear it. Was a solution found for Ashley?

Thank you!

I have the identical problem. I re-recorded narration for one slide in Presenter '13 and can play back that narration in the record narration dialog box and also in the audio editor. However that slide, when previewed or published, has no audio. The rest of the slides are fine, audio-wise.

Hi Dena and Jean - welcome to the community!

I'm sorry to hear that you're both having trouble with this. I haven't had any luck locating a support case for Ashley Lam, so I'm not sure if this issue was resolved for her, or if the issue was narrowed down.

As Ashley T. mentioned, please make sure that you're working with all local project files. This includes your presentation files, as well as your audio files - unless you're recording.

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the followingMicrosoft article.

If that doesn't fix the problem, please try repairing Studio '13:

Articulate Support - How toRepairArticulateStudio'13

If you're still experiencing these issues, please try the following troubleshooting steps:

Unexpected orErraticBehavior in ArticulateStudio

Let us know if you see any improvement.

Thanks!

I followed the steps shared and rebooted .. Voila it worked!!

Glad to hear that this solution worked for you. Thanks for sharing Anirban and welcome to E-Learning Heroes!