No audio when viewing course on Kindle Fire

Hi there Tim,

The Kindle Fire isn't currently a supported device for viewing mobile content with Studio '13 output - Flash or HTML5. Currently, the supported mobile device is the iPad - either through the Articulate Mobile Player (Flash) or the Safari browser (HTML5).

For more information on viewing requirements, please review the following article:

Articulate Studio Suite - Tech Specs

Having said that, however, there may be some community members that have been able to work with the Kindle Fire successfully. Maybe they could chime in and give you some assistance with the issues you're seeing with your course audio. 

In the meantime, it may help to test your course on a supported device. If you see the same issue there, we may be able to help.

Thanks!

I figured that was the case. At this point, I'm not too worried about it as long we note that in our user guide.

Thanks for the response and confirmation.

You're quite welcome, Tim.

I think making a clear note is an excellent idea and it would help avoid any confusion for learners. :)

Have a great day,

Christine 

Piggybacking on an older message. Does Articulate have plans with Storyline 3 to make Fire tablets a supported device?

Hi Patrick! I do not have any information to share regarding your question and we do not release product roadmaps or timelines. I'm not familiar with that OS either.

Hi Patrick! I did want to pop back in and at least share our system requirements for you or anyone that may run across this thread :)

It doesn't just happen on the Kindle Fire. I've had this problem happen occasionally for years on iPads.