No Sound in Player or Sync Animations

Mar 25, 2014


For some reason I have no sound when I preveiw slides or try to sync animations. If I go into the audio editor it plays fine. The sound is on my computer and everything else works fine. Do you have any ideas why this might  be happening and how to fix it?


3 Replies
Leslie McKerchie

Hi Karen!

Please make sure that you're working with all local project files. This includes your presentation files, as well as your audio files - unless you're recording. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If that doesn't fix the problem, please try repairing Studio '13:

Articulate Support - How to Repair Articulate Studio '13

If you're still experiencing these issues, please try the following troubleshooting steps:

Unexpected or Erratic Behavior in Articulate Studio

This discussion is closed. You can start a new discussion or contact Articulate Support.