Hopefully, it is just something obvious I am missing. I have a PowerPoint (using Office 2013) with sound files inserted to each slide.
About a week ago, I published the presentation and I had sound on each one.
I did change some of the slides (and files).
Now, I have slides that I didn't change - that are not playing the sound when I do preview or publish. (For example: Slide 1)
I did go into Sync Animation - and choose start sync on each slide and I hear the narration.
Does anyone have any suggestions? (NOTE: I did try to use audio Editor on certain slide (slide 1 wasn't one of them) - which is something I never did before.
Hi, Suzanne -- Thanks for reaching out and so sorry to hear of your troubles! May I ask if you are finding the same behavior when you test your published output in the intended environment or where it will ultimately be accessed by learners?
Also, you may find the information in this article to be helpful, as well: Audio Is Missing or Lost. Please let us know if you find improvement or if you still need assistance and we'll see what more we can do!
2 Replies
Hi, Suzanne -- Thanks for reaching out and so sorry to hear of your troubles! May I ask if you are finding the same behavior when you test your published output in the intended environment or where it will ultimately be accessed by learners?
Also, you may find the information in this article to be helpful, as well: Audio Is Missing or Lost. Please let us know if you find improvement or if you still need assistance and we'll see what more we can do!
The link actually helped - there was a .old file in the folder.
Still in the process of uploading to see if this solution works
Thank you for the response
Suzanne
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