5 Replies
Peter Anderson

Hi Elizabeth, welcome to Heroes!

It sounds like it might be an issue with the microphone itself, or perhaps even outdated audio drivers. Are you receiving any error messages? If you feel it's related to Articulate software, I'd recommend recording a screencast of the issue and submitting it to our support team for further assistance. Thanks, and welcome again!

Christine Hendrickson

Welcome to E-Learning Heroes, Teresa!

What does the display say when you're starting to record? Does it say "No Audio" or is your mic selected? If you click on the little "cogwheel" icon, you should be able to ensure you're microphone is selected properly for the screen recordings.

It should look something like this:

After selecting your mic in the options, do you see the sound level along the bottom, next to the red "record" button?

Christine Hendrickson

Hi Teresa,

Thanks for getting back to me! I know this may sound a little silly, but this is something I've seen personally in the past. Are you listening for the sound while your headset is plugged in? I'm not sure if you're using a stand-up mic, or a headset, but I have seen some cases where the sounds is playing, but it can't be heard through the speakers when the headset is plugged into the machine. If you can, try unplugging either the headset, or your speakers and see if you can tell a difference.

If not, you may want to see if you can update the drivers for the microphone and/or sound card. 

If you're still unable to get the sound working, please go ahead a submit a support case with us:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.