Oracle PeopleSoft LMS - unable to acquire LMS API
Dec 13, 2013
Hi - I have a client trying to run my Articulate content (SCORM 1.2) on Oracle PeopleSoft, but gets an error saying "An error has occured:Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.Press 'OK' to view debug information to send to technical support."
I checked on the forums here; saw that the should check to see if Java is compatible with their LMS. Oracle told them that the code document.domain = 'unisource.corp'; needs to be added to any line in the html that says "<script language="JavaScript"> or <script language="JavaScript1.2">" We tried that, but still get the error. Has anyone come across this? Any ideas on how to fix? The log file they get is below:
0:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - Trying to create XMLHttpRequest in JavaScript1.5
1:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - Entered browser conditional
2:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - Creating object
3:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - intReCheckLoadedInterval=250
4:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - intReCheckAttemptsBeforeTimeout=240
5:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - IFrameLoaded
6:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - In GetAICCURL
7:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
8:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - Querystring value =
9:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - GetAICCURL returning:
10:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
11:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - Checking IFrame
12:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - blnCanUseXMLHTTP=true
13:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - AICCComm - blnCanUseIFrame=true
14:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - ----------------------------------------
15:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - ----------------------------------------
16:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - In Start - Version: 3.3 Last Modified=12/12/2013 23:04:48
17:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - Browser Info (Netscape 5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.63 Safari/537.36)
18:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - URL: https://tuswpfs01.unisource.corp/elm/Content/Enerdynamics/index_lms.html
19:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - ----------------------------------------
20:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - ----------------------------------------
21:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - In ClearErrorInfo
22:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
23:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
24:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - strStandAlone= strShowInteractiveDebug=
25:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - Standard From Configuration File - SCORM
26:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - Using Standard From Configuration File - SCORM
27:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - In LMSStandardAPI strStandard=SCORM
28:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - Calling Standard Initialize
29:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - In SCORM_Initialize
30:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - In SCORM_ClearErrorInfo
31:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - Grabbing API
32:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - In SCORM_GrabAPI
33:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - Searching with improved ADL algorithm
34:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - In SCORM_GetAPI
35:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - SCORM_GetAPI, searching opener
36:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - Error grabbing 1.2 API-SecurityError:Blocked a frame with origin "https://tuswpfs01.unisource.corp" from accessing a cross-origin frame.
37:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - Unable to acquire SCORM API:
38:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - SCORM_objAPI=object
39:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
40:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - ERROR - LMS Initialize Failed
41:Fri Dec 13 2013 09:56:13 GMT-0700 (US Mountain Standard Time) - In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
5 Replies
Hi Steve,
You're right, there's a few threads out there on this, and a couple that I've worked with:
Error - Unable to acquire LMS API
Urgent : PeopleSoft LMS cannot display the content
From what I'm seeing, installing the latest Java version from Sun seems to help the most often. I've yet to see anything from developers stating they need to modify the files the same way you mentioned, however - not sure how that would help, but hopefully if that's the issue you'll be able to get that working.
Have you also tested the course in SCORM Cloud? If so, what was the outcome there?
Thanks!
Hi Christine -
This course has worked in my LMS and in SCORM cloud. Just not in my client's Oracle LMS.
I've told them about installing the latest version of Java, but don't know if they have tried that. Oracle is telling them that I need make the course launch around their web server JavaScript restrictions.
Hi Steve,
Hmm - well, it's good to know that it's working in your LMS and SCORM Cloud.
Hopefully your client will be able to try updating their Java and see if that does the trick. If not, Oracle will need to work with them for bypassing their restrictions. It sounds a little odd that they're asking that the course be modified to work around the system they have in place.
Let us know how if you hear any updates.
Thanks!
They updated their Java, and it still doesn't work. All they get is blank screen when they launch.
Hi Steve,
Thanks for the update and sorry to hear that this is still not working properly.
I'm quite sure which version you're using. If you're using '09 to publish the project, have you tried this process already?
1) Open your presentation in PowerPoint.
3) Select the "Other" tab.
5) Close the Player Template manager, and save the change when prompted.
6) Publish your presentation for LMS using the newly saved player template, and test the content in your LMS.
This discussion is closed. You can start a new discussion or contact Articulate Support.