Packaging Presentation

Hi J Parker,

Yes, the PPTA file should be included with the package.  Would you mind submitting a support case to us by recording a screencast of the issue?

http://www.articulate.com/support/contact/method.php

Hi J Parker,

You can create a screencast by clicking on the link that I provided & choosing Launch Screen Recorder.

This is absolutely stupid.  I clicked on that link - then clicked on screen recorder. --- it just took me back to the same place I was.  NOTHING HAPPENS - beginning to not being a happy camper - Nothing seems to work anymore. 

ERROR MESSAGE:  this tab has been recovered.  A problem with the webpage caused Internet Exployer to close and reopen this tab.

Hi J Parker,

I apologize for the issue.  The screen recorder requires Java and it's possible that there's some incompatibility with your machine.

Are your source files (PowerPoint, quizzes files, and PPTA files) located on a network drive?  Alternatively, are they located in a deep folder path like this?

C:\Brian\MyDocuments\Articulate\Presenter\MyProjectCourseFiles\SourceFiles\MoreFiles\ 

1 - Hard Drives on my computer I have "C", "E", & "F"   Everything is one folder with subfolders- I run Window 7 - power point 2007

2. - Path:   F:\HPC WEBINAR\vG310 Webinar\vG310-02 Generator Construction\Flash

3.  It has no problemes with finding the Questions

               Path:   F:\HPC WEBINAR\vG310 Webinar\vG310-02 Generator Construction\Questions

Thanks for the screen shot.  Can you move the -old file to a new folder & then try the "Send to Articulate Presenter Package" again?

Brian - As requested, I move the old file to a new folder -  the again (about the 10th time) "Send to Articulate Presenter Package" 

Still no PPTA in the file.  CAN I JUST COPY AND PASTE IT IN THE FOLDER?

You know I HAD ABSOLUTELY NO PROBLEMS WITH THE LAST VERSION.  I created about 11 presentations ( Now - I have to go back and nearly re-do ALL OF THEM)   This small corrections should have taken be about 30 minutes.  So far this week I have spent over 32 hours.

 I checked to see if I was using the latest update, and I am.  As far as Java Script - I frequently enable updates.

Hi J Parker,

Out of curiosity, can you replicate the issue with a brand new PowerPoint presentation?  This will tell me if file corruption might be the culprit.

Create a BRAND NEW PRESENTATION, (4 frames)  2 Flash movies and 2 Quizes.   PACKAGED and NOPE file attached.

Can you replicate the issue with a PPTX file instead of a PPTM file?

Exact same thing

Hi J Parker,

Mind running a trace log for me & upload it to me?

In case anyone runs into this issue, we were able to determine that the "Swiff for Office Add-in" was the culprit of the issue.  To resolve it, simply disable it by using the method described in the screencast below:

HI Brian, can you provide a new link to the trace tool, as that link doesn't work.

Here is the updated link to the trace log.

Thanks for catching that, Jez.