Particiapnts having issues viewing content

Hi,

I have some participants having problems accessing the content via the company LMS.

The modules have been developed in Articulate and loaded onto our LMS hosted by Talent 2. The LMS is only compatible with Internet Explorer so we recommend all participants access the content via IE. A lot of the participant when launching the eLearning module get a message saying an error has occured and that they need to Debug, when they debug the following information comes up:

0:Tue Jul 12 17:16:04 UTC+1000 2011 - AICCComm - Trying to create MSXML2.XMLHTTP in VBScript
1:Tue Jul 12 17:16:04 UTC+1000 2011 - AICCComm - intReCheckLoadedInterval=250
2:Tue Jul 12 17:16:04 UTC+1000 2011 - AICCComm - intReCheckAttemptsBeforeTimeout=240
3:Tue Jul 12 17:16:04 UTC+1000 2011 - AICCComm - IFrameLoaded
4:Tue Jul 12 17:16:04 UTC+1000 2011 - AICCComm - In GetAICCURL
5:Tue Jul 12 17:16:04 UTC+1000 2011 - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
6:Tue Jul 12 17:16:04 UTC+1000 2011 - AICCComm - Querystring value =
7:Tue Jul 12 17:16:04 UTC+1000 2011 - AICCComm - GetAICCURL returning:
8:Tue Jul 12 17:16:04 UTC+1000 2011 - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
9:Tue Jul 12 17:16:04 UTC+1000 2011 - AICCComm - Checking IFrame
10:Tue Jul 12 17:16:04 UTC+1000 2011 - AICCComm - blnCanUseXMLHTTP=true
11:Tue Jul 12 17:16:04 UTC+1000 2011 - AICCComm - blnCanUseIFrame=true
12:Tue Jul 12 17:16:04 UTC+1000 2011 - ----------------------------------------
13:Tue Jul 12 17:16:04 UTC+1000 2011 - ----------------------------------------
14:Tue Jul 12 17:16:04 UTC+1000 2011 - In Start - Version: 3.3 Last Modified=01/17/2011 15:35:24
15:Tue Jul 12 17:16:04 UTC+1000 2011 - Browser Info (Microsoft Internet Explorer 4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.1; .NET CLR 2.0.50727; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; 698908903; control/6.00289))
16:Tue Jul 12 17:16:04 UTC+1000 2011 - URL:
https://aimnsw.southrock.com/courseware/8cf7988605e858b43bb4a0b9df94e3e1046805bb/AIM_QQF8AA02FQN4_content/index_lms.html?msecs=25a023324676b94f0dba258ef1bf7962
17:Tue Jul 12 17:16:04 UTC+1000 2011 - ----------------------------------------
18:Tue Jul 12 17:16:04 UTC+1000 2011 - ----------------------------------------
19:Tue Jul 12 17:16:04 UTC+1000 2011 - In ClearErrorInfo
20:Tue Jul 12 17:16:04 UTC+1000 2011 - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
21:Tue Jul 12 17:16:04 UTC+1000 2011 - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
22:Tue Jul 12 17:16:04 UTC+1000 2011 - strStandAlone= strShowInteractiveDebug=

...

I have generallly askled participants to ensure they have all Java and Windows updates up to date, however the issues is astill coming up.

Has anyone had any experienc with this type of error? Or does anyone have a solution?

Would be very grateful for any help as I have run out of ideas...

Thanks,
Dan.

1 Reply
Brian Batt

Hi Dan and welcome to Heroes,

If you are experiencing issues with content in your LMS, please refer to the following Word of Mouth Blog article, which outlines common issues pertaining to viewing and tracking content in an LMS:

http://www.articulate.com/blog/9-ways-to-troubleshoot-articulate-lms-issues/

Be sure to package your Studio '09 files properly for your LMS using the method described in this article:

http://www.articulate.com/blog/publish-to-lms-with-studio-09/

If the issue persists, be sure to open a support case with your LMS provider, since they are your primary source of support for LMS tracking and reporting issues.