We don't have an LMS proper, and have a custom system. Currently, we can only use Toolbook to record training history in our system. We are using Articulate Presenter for some modules - for the content portion only, then we have a link to a Toolbook quiz - as we don't have custom coding setup for Articulate to record in our system.
We have a few users who have gotten a Windows Internet Explorer "permission" error. These users can launch Toolbook modules (alone), just fine - but they are not launching from Articulate. Do you have any ideas on these errors? I would like to figure this out as we are starting to use more Articulate modules for content. Thanks for any help!
Would it be possible for you to submit a case, and when prompted, try to replicate and record a screencast of what you're describing? It would also be helpful to know any kind of specific similarities between the users experiencing the issue and what kind of system/software they're using. Thanks, and someone will be in touch with you shortly!
Thanks so much for your response. I'll definitely submit a cast - I'm not sure what you mean by screencast. The best I can do is a screencapture (image) that I have from one of the users. I can't replicate it myself. They are running Windows XP professional (as am I) and IE 8.
OK, thanks for the additional info, Margie. Let me know after you get a case number and I'll be happy to keep an eye on it and make sure you get this resolved. Thanks!
I think (?) I just sent you the case. (It didn't give me a screen that said "you sent it" - it just went back to the "submit case" screen) I screencasted my image of the error. I also don't have the Articulate project file, as my co-worker did that. I could get that to you on Friday, if you need it. I will be out of the office tomorrow, returning Friday.
4 Replies
Hi Margie!
Would it be possible for you to submit a case, and when prompted, try to replicate and record a screencast of what you're describing? It would also be helpful to know any kind of specific similarities between the users experiencing the issue and what kind of system/software they're using. Thanks, and someone will be in touch with you shortly!
Hi Peter,
Thanks so much for your response. I'll definitely submit a cast - I'm not sure what you mean by screencast. The best I can do is a screencapture (image) that I have from one of the users. I can't replicate it myself. They are running Windows XP professional (as am I) and IE 8.
OK, thanks for the additional info, Margie. Let me know after you get a case number and I'll be happy to keep an eye on it and make sure you get this resolved. Thanks!
Hi Peter,
I think (?) I just sent you the case. (It didn't give me a screen that said "you sent it" - it just went back to the "submit case" screen) I screencasted my image of the error. I also don't have the Articulate project file, as my co-worker did that. I could get that to you on Friday, if you need it. I will be out of the office tomorrow, returning Friday.
Thanks for your help!
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