Plateau LMS not recording completion

1) hidden slides - I would make them hidden on your Articulate slide properties by rt mouse clicking on the slide to hide and select hide from navigation panel.  If you need the slide to be hidden all together, hide it in PowerPoint and re-publish the file.  If is it hidden in PowerPoint it will not show in Articulate.

2) Check your template properties and your presentation opitions when you go to publish to an LMS.  If you need them to view/finish all slides you must tell Articulate properties number of slides to equal complete.  i.e. 30 slides out of 30 slides. You can also have it report successful/unsuccessful. You must also remember that you can have many surveys in your presentation but only ONE quiz that will report back to the LMS.  When you set your presentation opitions and Articulate Slide properties you will solve your problems.   Remember to republish after you make the changes.

Hi Sheila. I would go through your presentation as an end-user and make sure that what you have set up is tracking correctly. So view 30 slides and exit. If 31 is required you should receive an incomplete. Restart the course and view one more slide and exit. You should now be marked complete. If this works, you probably need to rethink your navigation or set a lower threshold for passing to match the minimum number of slides viewed to view the course.

Another thing you can do with branching presentations is create a one question true/false quiz as the last slide of the presentation. Simply ask the user if they want to exit the course or not? If you change true to yes and false to no then they can say Yes. Track that last quiz and that will mark the course as complete. In the player template of the quiz you can customize the quiz to hide all scoring and you can do the same in your results slides. That way you don't have to worry about the number of slides someone needs to viewed. You are just ensuring that they get to the end of the presentation.

One way to get around learners not completing using hidden slides and branching, is to create a short, 1 page quizmaker quiz as the last screen in the course. This is just a slide that says congrats, good job, way to go, you're awesome...whatever you want. But the crux is making the passing score for that 0% in the quiz properties, then setting that quiz as the quiz to count as the completion quiz.

Learners/Users sometimes don't really know if they've seen 'all' the screens in a given course, and unless it's linear, there is no way to guarantee that they will with hidden screens. Some might just use the navigation bar and hit the main topics and think "Hey, i hit all the ones I can see, so I'm done. How come this doesn't work?!" It works, they just were eager beavers.

One other things to check

"What is the completion text that Plateau is looking for?" Some only handle certain pairs. these are set in the Tracking Data section of the LMS Publish window.

Disable the launch course in new window feature. this is usually already done by the LMS, so having the course launch in another new window, might be causing communication errors across multiple windows.

Hope some of this helps!

Dwayne and Justin -

Thanks for the idea on using the quizmaker slide at the end, I think that might be the best solution.  The client really wanted to make sure users are hitting every page, but they didn't want to lock navigation - I'm thinking you can't really have it both ways... I'll see if they're ok with the quizmaker fix, thanks for the tip

You can have them unlocked and make them see very page. From our testing, the slide is "viewed" as soon as it starts playing, not at the end of the slide.