9 Replies
Matthew Millar

I'm having this issue as well. I can't provide the files but I can say that this ONLY happens when using Google Chrome web browser to play the course. This happens when viewing the published (for LMS) content on my local machine, as well as when uploaded to the web server. This happens on all slides, and only on Google Chrome. 

We tested Firefox and Internet Explorer and they work fine. 

Any suggestions?

Christine Hendrickson

Hi Matthew. Welcome to E-Learning Heroes!

Without looking at it, it's difficult to say. It might have something to do with a setting within Chrome, the Flash version for the Chrome plugin, or possibly the version of Chrome. I understand if you can't share the files here. If it's a matter of confidentiality, you can submit them to us in a case, in a Presenter Package, if you'd like. 

If you're still concerned with sharing the files, are you able to create a new, blank presentation? If you can recreate this in a new presentation, you won't need to worry about sharing any content that's confidential. We'd still be able to take a look and see what might be causing this.

Thanks!

Dwayne Schamp

The only time i have had this problem is when i have two instances of PPT running (one is not visible in the task bar but is visible in the task manager) and publish a course out.

1. I go to the task manager, click the Processes tab and then End Process on each instance of PowerPNT.exe that is running.

2. Reopen PPT proper (not double clicking the coursename.ppt file to open powerpoint, but rather through the Start menu).

3. Open the course.

4. save as a new version.

5. then re-publish.

As I said, this is the only time this happens to me. Your issue might be different, but it's a thought.

Matthew Millar

Christine Hendrickson said:

Hi Matthew. Welcome to E-Learning Heroes!

Without looking at it, it's difficult to say. It might have something to do with a setting within Chrome, the Flash version for the Chrome plugin, or possibly the version of Chrome. I understand if you can't share the files here. If it's a matter of confidentiality, you can submit them to us in a case, in a Presenter Package, if you'd like. 

If you're still concerned with sharing the files, are you able to create a new, blank presentation? If you can recreate this in a new presentation, you won't need to worry about sharing any content that's confidential. We'd still be able to take a look and see what might be causing this.

Thanks!


Sure, I can submit them through support ticket. This is just a course we are selling, so I obviously cannot post it publicly. I am trying to get this fixed up for a presentation to a client on Monday. I am still a beginner with Articulate, but am quickly learning the ropes. This is, luckily and unluckily, the only remaining issue that I just cannot seem to figure out. Searching various forums, this is the only thread I was able to find that related to my issue. I apologize to the creator for hijacking this thread! If we reach a solution, I will be sure to post it here to help the first poster.

Thanks Christine. Hopefully the support team can help track down the cause then.

Christine Hendrickson

Hi Carmen and Matthew,

Thanks to both of you If you can, please share the case numbers with me. This way, I can came back and update this thread with a solution. If any other members experience the same issue in the future, we'll be able to share the fix or fixes with them.

I will be out of the office for a while for vacation, but I will check on the progress as soon as I return.

I hope you all have a wonderful new year!

Christine

Matthew Millar

Christine Hendrickson said:

Hi Carmen and Matthew,

Thanks to both of you If you can, please share the case numbers with me. This way, I can came back and update this thread with a solution. If any other members experience the same issue in the future, we'll be able to share the fix or fixes with them.

I will be out of the office for a while for vacation, but I will check on the progress as soon as I return.

I hope you all have a wonderful new year!

Christine

Case # 00311052

Christine Hendrickson

Good morning,

Matthew - I was checking the status of your case to see if there was any progress and I see that the last response was sent on 12/28 from John. In his response he was requesting a file upload, so he could test the content. I did want to give you some extra time, just in case you were on vacation for the holiday. However, if you're still having trouble with the playbar, please let John know by responding to the case email. If you haven't received the response, please check your email spam folder or filters. If the problem is resolved, just let me know

Carmen - I found your case this morning, as well (#00311042). I see that John was working with you, too. It sounds like some of the player labels were blank. Did working with these resolve the problem for you? If not, please respond to the case email so that John can work with you to resolve the problem. 

Thanks again, to you both :) I hope you had a wonderful holiday!

Christine