Player button missing from Presenter '09

Oct 03, 2014

I inadvertently upgraded to Studio '13, but am not ready to purchase. So I uninstalled, and reinstalled the last update of Studio '09. I did the reinstall of '09 as directed, as an administrator,and have rebooted. 

The Player button is gone from the ribbon, and I need it. 

Additional problem: my existing Presenter '09 presentations will not open. Although I did not touch them while Studio '13 was installed, I now get the message for each one that it "cannot be read because it was created by a newer version of Articulate Presenter".

Do I need to be as drastic as to uninstall and reinstall PowerPoint '10?


5 Replies
Leslie McKerchie

Hi David!

If you upgraded to Articulate Studio '13 then later downgraded back to Articulate Studio '09, you may find that you can no longer open Presenter project files. You may even see this error:
"Presenter was unable to open project file."
You'll need to make one change to your system files for the downgrade to work properly. Here's how:
1) Uninstall Studio '09.
2) Open the following folder, depending on your version of Windows:
     32-bit Windows:  C:\Windows\System32
     64-bit Windows:  C:\Windows\SysWOW64
3) Delete the StgSrvr.dll file.
4) Reboot your computer.
5) Reinstall Studio '09.
Ashley Terwilliger-Pollard

Hi David,

Is it just the player button or the entire ribbon? You may first want to try checking the DPI setting of your system - as that's a common cause for missing buttons, utilizing something other than 96 DPI.  

If it's the whole ribbon, please follow the steps here. 

If both of those don't help, you'll want to follow the repair steps here. 

Please keep us posted!

Leslie McKerchie

Hi David!

Thanks for going through the troubleshooting. Are you totally back to square one? Based on the image above, it looks as if your ribbon may be working now.

Are you having problems with just one project or all of your projects? If it's just the one project, you can try the following:

You may be able to resolve PowerPoint file corruption in this manner:

  1. Open a new, blank presentation in PowerPoint.
  2. Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
  3. In the Reuse Slides panel, click the Browse button and choose Browse File.
  4. Browse to your original PowerPoint file and click Open.
  5. At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
  6. Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
  7. Save the new presentation and republish.

Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.

If it is still your overall software, we will need to dig deeper and I recommend working with support.

This discussion is closed. You can start a new discussion or contact Articulate Support.