Player button missing from Presenter '09
Oct 03, 2014
I inadvertently upgraded to Studio '13, but am not ready to purchase. So I uninstalled, and reinstalled the last update of Studio '09. I did the reinstall of '09 as directed, as an administrator,and have rebooted.
The Player button is gone from the ribbon, and I need it.
Additional problem: my existing Presenter '09 presentations will not open. Although I did not touch them while Studio '13 was installed, I now get the message for each one that it "cannot be read because it was created by a newer version of Articulate Presenter".
Do I need to be as drastic as to uninstall and reinstall PowerPoint '10?
Thanks.
5 Replies
Hi David!
Hi David,
Is it just the player button or the entire ribbon? You may first want to try checking the DPI setting of your system - as that's a common cause for missing buttons, utilizing something other than 96 DPI.
If it's the whole ribbon, please follow the steps here.
If both of those don't help, you'll want to follow the repair steps here.
Please keep us posted!
Leslie, I went through the steps you noted, but the problem remains.
Ashley, I will be using the repair steps once I am able to get my hands on the Office installer from our IT group.
Thanks.
I've gone through all of the steps with no luck. Studio '09 was uninstalled, MS Office was uninstalled. I ran the PRE.bat and reinstalled Office, then ran POST.bat. I ensured that DPI was set at 96. Still, no Player button. .NET Framework is enabled.
What's next?
Hi David!
Thanks for going through the troubleshooting. Are you totally back to square one? Based on the image above, it looks as if your ribbon may be working now.
Are you having problems with just one project or all of your projects? If it's just the one project, you can try the following:
You may be able to resolve PowerPoint file corruption in this manner:
Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.
If it is still your overall software, we will need to dig deeper and I recommend working with support.
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