Player tab in Presenter: Loads only once??!! May 26, 2011 By Sayuj Ravindran Hi, I have inserted an Engage Media Tour interaction as 'Player tab' in my presenter file. Is there anyway to set it so that everytime the user launches the player tab, it starts from the beginning? Currently when I launch the player tab for the second time, it resumes from the interaction from which I had closed it the first time.
Justin Wilcox almost 13 years ago05/26/11 at 6:01 am (UTC) You can disable resume in Interaction Properties -> Options -> Player Features -> Allow Resume. http://www.articulate.com/support/engage09/?p=286
Sayuj Ravindran Author almost 13 years ago05/26/11 at 9:11 pm (UTC) Thanks Justin... But I had already checked this... In media tour - Interaction Properties -> Media Tour -> 'Allow Resume' is disabled. And, In the presenter file - Player Templates -> Player Controls -> Resume option is also disabled. Still I have this issue... any other ideas?
Brian Batt Staff almost 13 years ago05/27/11 at 9:14 am (UTC) Hi Sayuj, You'll need to clear your cache and history in your browser to verify that the changes have been made to the file. If you continue to have issues, try publishing your presentation to a new folder on your Desktop. This should resolve the issue.
Sayuj Ravindran Author almost 13 years ago05/31/11 at 3:47 am (UTC) Hey Brian, Thanks for the tips.. But neither of them seems to solve my issue. I have also made a new course of the same kind.. and this course also has the same problem... :-(
Brian Batt Staff almost 13 years ago05/31/11 at 8:34 am (UTC) Hi Sayuj, Would you mind submitting a support case so that we can take a closer look at the issue? http://www.articulate.com/support/contact/
Sayuj Ravindran Author over 12 years ago07/21/11 at 9:35 pm (UTC) Hi Brian, Although a bit late (just two months ) I have submitted a case in the support section. Thanks for your help.
6 Replies
You can disable resume in Interaction Properties -> Options -> Player Features -> Allow Resume.
http://www.articulate.com/support/engage09/?p=286
Thanks Justin...
But I had already checked this...
In media tour -
Interaction Properties -> Media Tour -> 'Allow Resume' is disabled.
And,
In the presenter file -
Player Templates -> Player Controls -> Resume option is also disabled.
Still I have this issue... any other ideas?
Hi Sayuj,
You'll need to clear your cache and history in your browser to verify that the changes have been made to the file.
If you continue to have issues, try publishing your presentation to a new folder on your Desktop. This should resolve the issue.
Hey Brian,
Thanks for the tips.. But neither of them seems to solve my issue. I have also made a new course of the same kind.. and this course also has the same problem... :-(
Hi Sayuj,
Would you mind submitting a support case so that we can take a closer look at the issue?
http://www.articulate.com/support/contact/
Hi Brian,
Although a bit late (just two months
) I have submitted a case in the support section. Thanks for your help.
This discussion is closed. You can start a new discussion or contact Articulate Support.