Player Template issue with Error Message

Hi Laura, 

Thanks so much for the screencast! Would you be able to send us your files so we can take a closer look at what might be going on with the error message? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Thanks!

Thank you, I just uploaded the file.

Thanks, Laura