1 Reply
Peter Anderson

Hi Lynne, welcome to Heroes!

I'd first recommend doing a quick repair/re-install of your Articulate software. Hopefully, that will clear up the issue you're experiencing, but if not, please feel free to submit a case to our support team for further assistance. Thanks, and welcome again!

***Note*** If you are prompted to locate a file during the reinstall process, you will need to perform a reinstall by following the steps below: 

1. Download Studio '09 here: 
http://www.articulate.com/downloads/09/ 

2. Save the file to your desktop. 
3. Double click the installer and select Reinstall. 
4. Restart your computer.