Poor video quality in Presenter

Hi Mai and welcome to E-Learning Heroes!

So, let me just verify:

You're running Studio '13 Update 2

You've republished your project

When you say that you tried to swap the video files, does that mean that you deleted the existing videos from your project, re-imported, and republished?

If so, I think we would need to take a look at your files and you can package them up and upload it here.

Hi Leslie,

I have uploaded my files. Thank you in advance for the support.

To answer your question, I am running Studio '13 Update 2. I am on the 30 day trial version, and the video quality after published by presenter concerns me greatly.

I tried 2 separate solutions to remedy the problem:

• Upgrade to update 2, deleted the existing videos, re-imported, and republished. Nothing changed. 
• Swap the compressed *.mp4 in "presentation_content" folder with the original and uncompressed video. Nothing changed. I am extremely curious as to why this swapping trick does not work.

On a semi-unrelated note, I always get an “Allow Blocked Content”question in IE. It doesn't seem to happen with Articulate 9's output. Is it possible to get rid of it, and how?

Hi Mai!

I could not locate your support case, so if you could share your case number with me, I'd be happy to follow along.

As far as your 'allow blocked content' issue, are you viewing the content locally or uploading it to its intended environment as explained here.

Hi Leslie, 

I did not get the email with the case number last time, I resubmitted my case just now:

Case Number: 00391374 

Reference ID: ref:_00D30Txo._50040Yk3RS:ref 

I have been viewing the content locally, thanks for the link! That clears it up a lot, I will try out Tempshare.

Thanks for sharing Mai! Looks like Karla sent a response as well

Where do I go to view Karla's response? 

I don't see a message in my email or my account's inbox here.

Thanks! :P

Hi Mai! 

It should come to your e-mail, make sure you check your junk/spam folder as well. The e-mail should come from support@articulate.com.

Let me know if you still do not see it, and we can try to re-send if necessary.

I still do not see. If you could please re-send it, that would be great. Thanks, Leslie.

Just re-sent

Thank you. I have received the email. Quality looks good.

Please send my regards to Karla as well.

Thanks Mai

Hi Leslie and Mai:

I had a similar problem.  Whenever a video was inserted into PPT slide, the video's quality goes down when previewing locally or on LMS.

Both Presenter 09 and Presenter 13 update 2 had the same result.

According to your discussion, I would like to know "how to produce a good quality course project (PPT slides with video)

THANKS!

Hi Terry!

In Mai's case, she was able to resolve her issue by starting a new presentation.

Many times you can just open a new presentation and re-use slides:

1. Open a blank presentation in PowerPoint.
2. Save the presentation.
3. Click the Home tab.
4. Click the drop-down arrow beside New Slide and select Reuse Slides.
5. Click the Browse button and select Browse File.
6. Locate your original PowerPoint file and click the Open button.
7. At the bottom of the Reuse Slides panel, select the Keep source formatting check box.
8. Right click the first slide in the Reuse Slides panel and select Insert All Slides.
9. Save the new presentation and republish.

Note:  Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation.  You may need to export the narration from your original presentation.  Then import it into the new presentation.

Be sure that you are adding video as shown here.

Also be sure that you are testing your content in it's intended environment as explained here. You want to test as your learner would.

The key step for me was viewing the content online. For some reason, embedded video quality is very low when I view the content locally.

Thanks for sharing Mai!