Potential SCORM 1.2 issues with SumTotal 2015.1

Hi Kelly ... not the same issue, but a general problem with certain LMS's. I still have, after almost a year, an unresolved issue Presenter 13/Quizmaker and CourseMill. The problem is that when a user failed the quiz twice, the LMS recorded a passing score.

https://community.articulate.com/discussions/articulate-quizmaker/quizmaker-13-hosted-on-coursemill-fail-fail-pass

I went back and forth between Articulate support and Trivantis support, and was not able to resolve the issue. I couldn't get the two parties to get together and figure out the issue, and was spending too much time being the go-between.

The fallback was to publish to AICC. (Ironically, this presented a second issue, because the AICC content would not play correctly on mobile devices.) Articulate support sent me an unsupported patch for a java script file, which I have to manually apply to every published course.

Anyway, you might try AICC to see if it solves your issue.

You know, over the years, Articulate support has been a great help in dealing with several issues; this time it didn't work out for me. And I'm disappointed that the issues weren't addressed in the latest update. Then again, maybe Articulate 13 is in the sunset mode in favor of Articulate 360. I can't fault Articulate for changing their business model to generate recurring annual revenue, but I would like to have the perpetual license to software that works 100%.

Good luck to you!

Hi Kelly.  I'm happy to try and dig into this one with you.  Are you able to share your zipped Articulate Package for some testing?

I'll have a look in SCORM Cloud as well to see how the course is reporting.  

Do you know if the courses that fail to report properly are being viewed on the same browser?  If so, which one?

Thanks for reaching out!

Thanks so much Crystal. We emphasize the use of IE but have some users who take the courses in Chrome. Our Enterprise uses IE 11 as a standard. There was a significant impact when we upgraded our LMS (~40% incompletion rate) that was resolved with a Flash upgrade from v12 to v26. Now the incomplete rate is at about ~5%. Here is one of the courses that has problems.

Thanks for the reply Dave. I'll take a look.

Hi Kelly,

Thanks for sharing your files here - it looks like a copy of the published output vs. the Articulate Presenter package. The latter would allow us to see all your file settings. 

If you're able to share that, you can upload in a new response. In the meantime, I did upload your content to SCORM Cloud if you'd like to give that a test!

Here is the Presenter package I was provided. I also am running the course in the SCORM cloud. 

Thanks Ashley! I appreciate the guidance.

Hello Kelly!

Thanks for attaching your project file here. 

I included it with the support case you previously opened as well as dropped a quick response to you so that you could work directly with our support engineers.