PowerPoint error - articulate presenter ribbon problem

Aug 31, 2011

Good morning,

I was working in PowerPoint this morning, and previewed a few slides in Articulate. After closing the preview and making some changes, I tried to preview the full presentation but the preview window drop-downs for the starting and ending slide were empty. I closed PowerPoint, then opened it again, and tried to repeat my steps, but the same thing happened. I then closed all of my desktop applications, rebooted by machine, and tried to re-launch PowerPoint. Now I am getting a Microsoft PowerPoint error that reads:

"PowerPoint experienced a serious problem with the 'articulate presenter ribbon' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?" Yes or No.

I'm not sure what to do here. I have never seen this error before. If I click Yes and disable the add-in, I'm afraid I won't be able to access my Articulate tools.

Can anyone offer any help? 

4 Replies
Jennifer Perena

I was able to locate an article here in the e-learning community which provided the instructions I was looking for. The issue was that I was trying to manipulate the PowerPoint file through a shared drive. As soon as I clicked 'No' to the error message, closed PowerPoint, then copied the files down to my local drive, then re-opened PowerPoint, all of my tools came back and are working properly.

Here's the link I found in another post, in case someone else is seeing this same issue:

Please review the following article for more information and solutions:

http://www.articulate.com/support/presenter09/kb/?p=2828

Brian Batt

Hi Geri,

Did you leave the Slide Properties window open for an extended period of time?  If so, see the link below:

http://www.articulate.com/support/presenter09/kb/?p=3404

If you still have issues, please submit a support case to us so that we can take a closer look at the issue:

http://www.articulate.com/support/contact/